James Smith

• Work rail yards
• Service customer industries
• Mandatory directives, track warrants, and switch lists
• Radio communication
• Coordinated train movements to ensure safe and efficient operations.
• Conducted safety inspections on freight cars, ensuring compliance with regulations.
• Managed communication between crew members, dispatchers, and yard personnel.

Performed OJT for a short period of time. The cost of living and difficulty in finding housing lead me to accepting the position and moving forward with CPKC.

• Supervised daily traffic control operations ensuring compliance with safety regulations.
• Coordinated work assignments and schedules for traffic control personnel to enhance efficiency.
• Conducted training sessions for new staff on traffic management protocols and safety procedures.
• Implemented process improvements that reduced response times during peak traffic situations.

• Operated casting machinery to produce high-quality components efficiently.
• Monitored production processes to ensure compliance with safety and quality standards.
• Conducted routine maintenance on equipment to minimize downtime and enhance performance.
• Trained new team members on operational procedures and safety protocols.
• Troubleshot equipment malfunctions, ensuring swift resolution to maintain production flow.

• Managed front desk operations, ensuring seamless guest check-in and check-out processes.
• Trained new staff on customer service protocols and hotel management systems.
• Resolved guest inquiries and complaints with professionalism, enhancing overall satisfaction.
• Collaborated with housekeeping and maintenance teams to address guest needs promptly.
• Conducted regular audits of front desk activities to ensure compliance with hotel policies.

• Interpreted blueprints and technical drawings to ensure precise measurements and specifications.
• Fabricated and assembled metal structures using MIG and TIG welding techniques.
• Collaborated with clients to customize fabrication projects based on specific requirements.
• Maintained high-quality workmanship through consistent attention to detail and adherence to specifications.

• Developed and managed relationships with vendors and suppliers.
• Provided customer service on all accounts and resolved problems.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Maintained up-to-date administrative records to monitor operational conditions.
• Delivery of oilfield tooling of various types due to certain circumstances such as emergencies or last minute decisions in order to maintain oil production on the oil rig(s).
• Responsibilities also included being available 24/7 including all holidays and weekends.

• Operated commercial trucks to transport oilfield equipment and materials safely.
• Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance with regulations.
• Maintained accurate logs of driving hours, fuel usage, and delivery schedules.
• Collaborated with dispatchers to optimize routes, addressing any issues or delays promptly for maximum efficiency.
• Assisted with loading and unloading of cargo when necessary, using proper equipment and techniques to maintain safety standards at all times.
• Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.

• Trained new employees on proper protocols and customer service standards.
• Managed daily operations of hydro-vac truck services, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
• Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
• Promoted positive customer experience through day-to-day supervision and management of operations.
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Interacted well with major oil industry customers to build connections and nurture relationships. These industries for example: Cactus, Chesapeake, Conoco Phillips, Marathon, Nabors, Nomac and Unit.
• Eased team transitions and new employee orientation through effective training and development.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
• Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
• Monitored over [20] employees' day-to-day activities and made plans to rectify issues resulting in daily operations.

• Supervised staff and monitored performance, as well as coached and mentored in daily responsibilities.
• Leveraged leadership and problem-solving abilities to keep team efficient and organized for any challenge.
• Supervised equipment upgrades and modifications.
• Investigated and resolved customer complaints in a timely and empathetic manner.
• Monitored equipment efficiency, checked materials, supplies and coordinated manpower requirements to meet expected demand.

• Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
• Interpreted drawings and planed work in proper operational sequence on multi-cut jobs.
• Manually set up machinery and equipment, including lathes and grinders.
• Obtained blueprints and support materials from suppliers and engineers.
• Consistently exceeded work expectations by utilizing welding techniques, engineering requirements and metallurgic knowledge.
• Assembly and welding various racks for BMW, Chrysler and Ford.