James Smith
Detroit,MI
Summary
Dependable and organized, adept at managing multiple priorities with a positive attitude. Exhibits a willingness to assume additional responsibilities to meet team objectives. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy. Aspires to secure a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving abilities.
Overview
22
22
years of professional experience
Work History
Enrollment Counselor
Western Governor's University
08.2020 - Current
- Enhanced student enrollment by conducting thorough and personalized counseling sessions.
- Developed strong relationships with potential students, resulting in increased referrals and enrollments.
- Provided ongoing support to enrolled students, ensuring a smooth transition into their academic programs.
- Communicated effectively via telephone, email, and in person with prospective customers.
Housekeeping Supervisor
Hotel Monaco
01.2016 - 01.2020
- Assisted in the development of housekeeping schedules for efficient staff allocation and workload management.
- Maintained high levels of cleanliness throughout the property by conducting regular inspections and addressing issues promptly.
- Established an effective lost-and-found system that resulted in a prompt return of items to guests while minimizing storage requirements.
Room Service Server
Hotel Monaco
01.2015 - 01.2016
- Enhanced guest satisfaction by promptly delivering room service orders and attending to special requests.
- Increased repeat business by providing friendly, professional customer service during all interactions with guests.
- Prepared special services for guests such as honeymoon and other romantic packages.
Bartender
Try Angles
01.2002 - 01.2015
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor of Science - Supply Chain Management
Western Governors University
Salt Lake City, UT10.2024
High School Diploma -
West Jordan High School
West Jordan, UT06.2002
Skills
- Financial aid understanding
- Excellent Phone Demeanor
- Customer service background
- Cross-Functional Teamwork
- Problem-solving abilities
- Customer service expertise
Timeline
Enrollment Counselor
Western Governor's University
08.2020 - Current
Housekeeping Supervisor
Hotel Monaco
01.2016 - 01.2020
Room Service Server
Hotel Monaco
01.2015 - 01.2016
Bartender
Try Angles
01.2002 - 01.2015
Bachelor of Science - Supply Chain Management
Western Governors University
High School Diploma -
West Jordan High School
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