Charlotte Farrington

Being apart of Texas A&M Aggie One Stop, provides many different resources to assist our aggie students.

Answer parents and students questions for all prospective and current students for financial aid, registrar and military education benefits both federal and state, along with admissions and billing inquires.

Liaison between different departments to ensure prompt assistance to the customer needs.

Advise on filing FAFSA and the possible adjustments for loss of income or change is family circumstances, along with Veterans that no longer active duty.

Respond promptly and professionally to customer inquiries through various channels (email, chat, phone), ensuring a friendly and knowledgeable interaction.

While working at Texas A&M Scholarships & Financial Aid.

I have had many different rolls.

From a Financial Aid Tech to Financial Aid Advisor II.

From processing Federal and State student loans to assist with default prevention to assist A&M students with loan debt.

• Counseled students and parents about financial aid options and program details.
• Communicated with prospective students to illustrate available financial aid opportunities for FAFSA, ISFAA, TASFA
• Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
• Provided financial aid counseling to enrolled and prospective students.
• Represented financial aid office at group meetings with high school students and parents.
• Developed and maintained relationships with customers, lenders and other third parties.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Processed loan applications and monitored progress from start to finish.
• Assisted customers with completing loan applications and other paperwork.
• Explained very technical financial information to applicants in easy to understand language.
• Established plans and payoffs for customers' loans, prioritizing control of overall costs.
• Researched and updated knowledge on changing legislation and regulations.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Enrollment Services Advisor II

Process Federal and State Benefits-Such as, Hazlewood State Exemption, VA Chapter benefits along with Combat Exemption from 2000 to 2021.

Submitted and approved Hazlewood Exemption State benefits to the business office to pay required tuition & specific fee's each semester.

Assisted with presentations and workshops to assist our office and work studies in processing veteran GI Bill along with state benefits.

Complete advance debit notification. Completed change transactions in Advantage to return of title IV funds for federal aid, due to in eligibility, over awards or over budget.

Working knowledge of word processing, spreadsheets, and data base management programs, which is a security sensitive type of job detail. I work as a team member in a dynamic organization possessing a positive attitude and customer service.

• Accurately perform data entry details with good interpersonal communication skills. My organization and decision-making skills are necessary when relating with a diverse student population.
• Prepare replies to parents and student requesting documentation to complete the veteran/dependents VA file.
• Maintain and coordinate appointment calendar for financial aid counselors. I assist at resource tables at freshman & transfer orientation as well as participating in other department trainings and presentations. Such as Aggieland Saturday, Phone a FISH and Fact Team, College Goal Sunday.
• Organize the mail for Team and assist wherever there is need.
• Texas A&M received an extremely large donation to assist with Wounded Warrior Scholarships:

Scholarship being bequest for those spouses or dependents of former Army soldiers who were seriously wounded in overseas contingency operations as confirmed with US Army Wounded Warriors Program Working with James Purcell Malone was the main contact.

• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Directed dispatching, routing, and tracking of 10 fleet vehicles.
• Maintained updated and detailed records of calls in physical and electronic database.
• Generated reports to track deliveries and maintain proper records and documentation.
• Scheduled deliveries and pickups according to customer needs.
• Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.