Michelle Curiel
Chula Vista,CA
Summary
Dynamic leader with a proven track record at the University of Arizona of Global Campus, enhancing student retention and satisfaction through effective team collaboration and strategic enrollment planning. Skilled in Salesforce and adept at relationship management, I excel in driving revenue growth and customer retention, demonstrating exceptional problem-solving and critical thinking abilities.
Overview
26
26
years of professional experience
Work History
Senior Enrollment Services Advisor
University of Arizona of Global Campus
San Diego, CA
09.2009 - Current
- Front-line supervisor responsible for the day-to-day operations of five admissions counselors
- Regular Service reviews and initiatives to measure trends and progress against expected KPIs to identify and address any areas for improvement
- Determined student interest and admissibility to advise on the best-fit program for each potential student
- Contacted and motivated prospective undergraduate students via effective email and voice correspondence
- Counseled and encouraged students to promote academic success
- Maintained accurate and up-to-date student files and worked collaboratively with other departments within the University
- Worked effectively in a team environment and communicated with students to ensure successful admission
- Completed a mentor program that provided skills to be an effective leader
- Building strong relationships with multiple interdepartmental departments to increase student retention, reduce churn, and drive student satisfaction
Consumer Credit Officer/Sales Agent
HSBC Auto Finance
San Diego, CA
08.1999 - 09.2008
- Processed inbound and outbound sales leads in a large-scale call center department
- Prioritized workflow to maintain averages of 4 inbound and 4 outbound calls an hour to capture new loans
- Contributed to an increase in loan origination volume, refinancing auto loans supporting sales
- Dealt with loan processing for more complicated issues
- Determined which customer service calls to escalate
- Able to deliver a positive approach
- Advanced credit exceptions
- Worked closely with the Operations Manager, and coordinated daily workflow effectively throughout the business day
- Served as lead member of a team charged with making independent credit decisions and securing closure of Refinance product sales
- Assisted other employee with decisions on credit worthiness
- Conveyed features and benefits of product to customers who had already been approved for a direct-to-consumer loan
- Implemented new technologies to enhance workplace productivity levels
- Ensured the security and confidentiality of sensitive information
- Coordinated cross-departmental projects to achieve company objectives
- Performed basic calculations quickly and accurately exercising judgment on acceptability of loans
- Ensured decisions were made with clear rationale behind the decision-making process
Education
Bachelor of Arts - Business Management
University of Arizona Global Campus
San Diego, CA09-2014
Skills
- Conflict Management
- Progress Reporting
- Problem Solving
- Critical Thinking
- Diligence
- Course Counseling
- Policy Understanding
- Student Records Maintenance
- Product and Service Knowledge
- Lead Generation
- Effective Communication
- Data Administration
- Task Prioritization
- Sales Background
- Microsoft Office
- Strong Leadership
- Transcript Review
- Enrollment Planning
- Salesforce
- Team Building
- PowerBI
- Attention to detail
- Analytical Thinking
- Client onboarding
- Sales presentations
- Industry expertise
- Pipeline management
- Account growth
- Performance tracking
- Verbal and written communication
- Relationship management
- Lead identification and generation
- Time management abilities
- Sales cycle management
- Revenue growth
- Customer retention
- Customer account management
- Chat platforms
- Solution selling
- Closing techniques
- CRM proficiency
- Lead generation
- Analytical thinking
Languages
Spanish, Professional
Timeline
Senior Enrollment Services Advisor
University of Arizona of Global Campus
09.2009 - Current
Consumer Credit Officer/Sales Agent
HSBC Auto Finance
08.1999 - 09.2008
Bachelor of Arts - Business Management
University of Arizona Global Campus
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