James Smith
Newark,NJ
Summary
Dynamic Barbershop Manager with a proven track record in client satisfaction and conflict resolution. Successfully mentored new employees and streamlined payroll processes, enhancing team performance. Formerly a Team Lead at United Airlines, I excel in employee training and business management, driving operational excellence and fostering a collaborative work environment.
Overview
28
28
years of professional experience
Work History
Barbershop Manager
Owner Operator Independent
Newark, NJ
02.2025 - Current
- Monitored, tracked, and recorded client satisfaction to maintain positive ratings.
- Resolved conflicts between customers or staff members professionally.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed payroll processing for all staff members in a timely manner.
Team-Lead & Acting Supervisor
United Airlines
Newark, NJ
10.2022 - Current
- Reviewed completed work to verify consistency, quality, and conformance.
- Trained new staff in relevant processes and procedures.
- Collaborated with management team to implement new work procedures or policies.
- Assessed company operations for compliance with safety standards.
Ramp Agent
Continental Airlines
Newark, NJ
01.1997 - 08.1999
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Resolved issues related to misplaced or lost baggage.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Education
Some College (No Degree) - Psychology
Kean University
Union, NJHigh School Diploma -
Clinton High School
Clinton01-1993
Skills
- Employee training
- Client satisfaction
- Conflict resolution
- Payroll administration
- Team building
- Effective communication
- Appointment scheduling
- Professional demeanor
- Business management
- Training and development
Timeline
Barbershop Manager
Owner Operator Independent
02.2025 - Current
Team-Lead & Acting Supervisor
United Airlines
10.2022 - Current
Ramp Agent
Continental Airlines
01.1997 - 08.1999
Some College (No Degree) - Psychology
Kean University
High School Diploma -
Clinton High School