James Smith

I provide expert analysis for Insurance Companies and consumers . Duties include damage estimating, Diminished value reports and Actual cash value reports. I have been recognized as an expert witness in N.C. S.C and Florida for Insurance claim related matters.

• Followed up with customers on unresolved issues.
• Sharpened professional expertise through continuous learning opportunities such as attending workshops, conferences, and pursuing industry certifications related to insurance claims management.
• Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
• Negotiated settlements effectively, ensuring fair outcomes for both insurance company and claimants.
• Maintained up-to-date knowledge of regulatory changes, ensuring compliance in all claim handling procedures.
• Achieved significant reductions in processing time, implementing streamlined procedures for claim documentation and verification.
• Guided policyholders through claim submission process, simplifying it to minimize errors and delays.
• Evaluated and settled complex insurance claims in strict timeframes.
• Coordinated with external adjusters and experts to obtain accurate assessments for specialized claims.
• Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.