Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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James Smith

Howell,MI

Summary

Dynamic professional with over 25 years of experience in technical support and team leadership. Recognized for strong troubleshooting skills and mentoring abilities, contributing to improved team performance and customer satisfaction. Ready to leverage expertise to enhance operational efficiency and drive business success.

Overview

32
32
years of professional experience

Work History

Senior Tech 1

Altec
Howell, MI
06.2019 - Current
  • Mentored technicians, helping anywhere I can
  • Conducted thorough inspections of equipment, identifying issues
  • Also I’m a Dielectric Expert

Supervisor

Truck-Tech Engineers
Westland Mi 48185
01.1995 - 06.2019

Assisted in daily operations by ordering parts and distributing tasks to team members. Supported a team of 10 employees while collaborating with the owner for effective workflow management. Managed customer inquiries through phone communication, and in person to enhance service experience. Also I started sweeping the floors an worked my way to almost the top.

Education

GED -

Crestwood High
Dearborn Heights, MI

Skills

  • Customer support
  • Troubleshooting skills
  • Unit teardown/remount
  • System installations
  • Custom fabrication

Accomplishments

Top wrench in 2025

Timeline

Senior Tech 1

Altec
06.2019 - Current

Supervisor

Truck-Tech Engineers
01.1995 - 06.2019

GED -

Crestwood High