James Snow IV
Beverly,MA
Summary
Proven leader with extensive experience in front-end management and customer service excellence, notably at Market Basket. Skilled in cash handling accuracy and exceptional communication, I excel in staff training, issue resolution, and enhancing operational efficiency. Achieved significant improvements in customer satisfaction and team productivity through effective planning and task delegation.
Overview
5
5
years of professional experience
Work History
Courtesy Booth Clerk
Market Basket
Rowley, MA
09.2021 - Current
- Notified management of issues such as suspected theft or property defacement.
- Resolved customer complaints to full satisfaction of customer.
- Minimized expense control through optimal use of office and front-end supplies.
- Answered questions about store policies and addressed customer concerns.
- Cash customer and employee checks
- Print Money orders
- Cash and play lottery tickets
- Count, balance and reconcile each cashier's cash drawer at the end of their shifts and enter it into our accounting system
- Handle, count, and breakdown all of the store's cash
- Learned the morning accounting work to ensure our cash was balanced from the previous days sales
- Responsible for daily cash and check deposits
- Answered the phone and made sure each call was directed to the correct department
- Multitasking
Front Desk Supervisor
Rev'd Indoor Cycling
Boston, MA
08.2023 - Current
- Ensure Athletes have a smooth and welcoming experience
- Responsible for studio cleanliness
- Ensure studio runs smoothly during all our sessions while on shift
- Answer athlete questions that cannot be answered by the front desk team
- Handle memberships and class reservations
Front Desk Receptionist
Rev'd Indoor Cycling
Boston, MA
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Ensured a safe and welcoming environment for all our athletes checking in for a session
- Responsible for studio cleanliness
Assistant Front End Manager
Market Basket
Middleton, MA
06.2020 - 09.2021
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed and organized sending cashiers and baggers to each register to ensure each employee got their lunch breaks as well as being released to go home at the end of their shifts
- Ensured an adequate number of registers were open at all times to ensure efficiency
Bagger
Market Basket
Middleton, MA
02.2020 - 06.2020
- Greeted guests entering and exiting store to foster customer satisfaction.
- Communicated with cashiers and customers to learn about bagging needs.
- Maintained customer satisfaction by assisting with carrying out goods.
- Assisted with maintaining clean and organized store appearance.
- Bagged customer purchases while paying mind to industry best practices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Diligently checked customer's items out to ensure they were charged accurately.
Education
High School Diploma -
Beverly High School
Beverly, MA06.2024
Skills
- Cash Handling Accuracy
- Staff Training and Development
- Administrative Skills
- Time Management
- Effective Planning
- Complaint Management
- Issue Resolution
- Listening Skills
- Exceptional communication
- Task Delegation
- POS System Operation
- Cash control
Timeline
Front Desk Supervisor
Rev'd Indoor Cycling
08.2023 - Current
Front Desk Receptionist
Rev'd Indoor Cycling
07.2023 - Current
Courtesy Booth Clerk
Market Basket
09.2021 - Current
Assistant Front End Manager
Market Basket
06.2020 - 09.2021
Bagger
Market Basket
02.2020 - 06.2020
High School Diploma -
Beverly High School