Katrina Hitaffer
SWANZEY,New Hampshire
Summary
Reliable and upbeat assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
Work History
Courtesy Booth Clerk
Market Basket
04.2023 - Current
- Notified management of issues such as suspected theft or property defacement.
- Presented favorable impression in dress, personal hygiene and business attitude.
- Resolved customer complaints to full satisfaction of customer.
- Minimized expense control through optimal use of office and front-end supplies.
Assistant Manager
Dollar General
04.2019 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Direct Support Professional
Residential Resources
01.2023 - 04.2023
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Crew Trainer
McDonald's
08.2018 - 09.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Assistant Manager
Market Basket
06.2015 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security to protect employees, customers and property.
Education
High School Diploma -
Monadnock Regional High School
Swanzey, NH06.2018
Skills
- Store Policies and Procedures
- Delivery Arrangements
- Safety and Cleanliness Standards
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Merchandising and Display
- Cash Register Operations
- Item Ticketing and Pricing
- Positive Customer Engagement
- Returns and Exchanges
- Energy and Physical Stamina
- Merchandise Recommendations
Timeline
Courtesy Booth Clerk
Market Basket
04.2023 - Current
Direct Support Professional
Residential Resources
01.2023 - 04.2023
Assistant Manager
Dollar General
04.2019 - 12.2023
Crew Trainer
McDonald's
08.2018 - 09.2019
Assistant Manager
Market Basket
06.2015 - 07.2018
High School Diploma -
Monadnock Regional High School