Summary
Overview
Work History
Education
Skills
Certification
Timeline
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James Souphommanichanh

Edgewood,WA

Summary

Cybersecurity graduate and customer-focused IT support professional with hands-on experience in troubleshooting hardware, software, and network systems. Skilled in providing both in-person and remote technical support, managing equipment inventory, and resolving issues across Windows and Mac environments. Known for strong documentation habits, attention to detail, and a commitment to delivering reliable, efficient service in fast-paced settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Maintenance Technician

Costco Optical Lab
02.2024 - 04.2025
  • Performed maintenance and minor repairs on lab equipment, workstations, and facility systems to ensure safe, consistent operations.
  • Diagnosed and resolved technical issues with devices, tools, and production equipment, documenting all work performed.
  • Assisted with inventory movement, equipment setups, and workstation readiness for technicians and lab staff.
  • Worked closely with IT and operations to troubleshoot computer-controlled machinery and maintain uptime.

Order Picker Forklift Operator

REI
09.2022 - 01.2024
  • Operated order picker forklifts to safely retrieve, transport, and stock merchandise in a high-volume warehouse environment.
  • Performed routine equipment checks and minor maintenance, ensuring operational readiness and safety compliance.
  • Used handheld scanners and internal inventory systems to process shipments, track orders, and manage inventory with accuracy.
  • Supported cross-functional teams with logistics, equipment movement, and time-sensitive order fulfillment.
  • Demonstrated strong attention to detail, physical endurance, and the ability to work independently under tight deadlines.

Robotics Technician

Amazon Fulfillment Center
06.2019 - 06.2021
  • Provided hardware and systems-level support for automated robotics infrastructure in a 24/7 warehouse environment.
  • Logged all diagnostics and resolutions in internal ticketing systems and communicated status to supervisors and teammates.
  • Adhered to safety protocols while working in high-elevation and confined areas to troubleshoot systems and power units.
  • Supported integration with scanners, networked devices, and embedded technologies on site.

Server

The Cheesecake Factory
06.2018 - 06.2020
  • Delivered fast-paced, high-quality customer service while managing multiple tables and handling all forms of payments.
  • Resolved guest concerns professionally, ensuring satisfaction and timely service.
  • Accurately completed POS transactions and maintained cleanliness and readiness of service areas.
  • Demonstrated communication and multitasking skills in a high-pressure team environment.

Education

Associate of Applied Science - Cyber Security

Clover Park Technical College
Lakewood, WA
06-2024

Skills

  • Windows 10
  • MacOS
  • Microsoft Office 365
  • Remote Support
  • Desktop Support
  • Hardware Diagnostics
  • Active Directory
  • Printer Configuration (HP, Zebra)
  • Software Troubleshooting
  • Network Support (Cisco, Wi-Fi)
  • Ticketing Systems
  • Inventory Management
  • Customer Service
  • Technical Documentation

Certification

  • CCNav7: Enterprise, Networking, Security, and Automation (2024)
  • CCNav7: Switching, Routing, and Wireless Essentials (2024)
  • CCNav7: Introduction to networking (2023)
  • Certificate Intermediate SQL Server Datacamp (2023)
  • CompTIA A+ (2023)

Timeline

Maintenance Technician

Costco Optical Lab
02.2024 - 04.2025

Order Picker Forklift Operator

REI
09.2022 - 01.2024

Robotics Technician

Amazon Fulfillment Center
06.2019 - 06.2021

Server

The Cheesecake Factory
06.2018 - 06.2020

Associate of Applied Science - Cyber Security

Clover Park Technical College

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James Souphommanichanh