James spencer
Richmond,Virginia
Summary
Dynamic leader with a proven track record at Walmart, enhancing team performance and customer satisfaction through effective coaching and mentoring. Skilled in operations management and workplace safety, I foster teamwork and collaboration, driving significant improvements in efficiency and service quality. My strategic approach to people management and performance improvement has consistently delivered positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ap Team Lead
Walmart
04.2021 - 09.2024
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Worked different stations to provide optimal coverage and meet production goals.
Cashier
BJ's Wholesale
10.2023 - 04.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Arby's
03.2021 - 07.2023
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
Kitchen Manager
Burger King
10.2017 - 02.2020
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Oversaw food preparation and monitored safety protocols.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
Cashier
McDonald's
08.2019 - 08.2019
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree - Business Administration
J. Sargeant Reynolds Community College
Richmond, VAHigh School Diploma -
The Academy At Virginia Randolph
2204 Mountain Rd, Glen Allen, VA 2306006-2020
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Schedule Management
- Operations Management
- Teamwork and Collaboration
- Team motivation
- People Management
Certification
- va Driver's License
- Automotive Service Excellence Certification (ASE)
Timeline
Cashier
BJ's Wholesale
10.2023 - 04.2024
Ap Team Lead
Walmart
04.2021 - 09.2024
Cashier
Arby's
03.2021 - 07.2023
Cashier
McDonald's
08.2019 - 08.2019
Kitchen Manager
Burger King
10.2017 - 02.2020
No Degree - Business Administration
J. Sargeant Reynolds Community College
High School Diploma -
The Academy At Virginia Randolph