James Spencer
Summary
Results-driven Technology Consultant with expertise in Information Science, Cybersecurity, and digital transformation. Proven track record of leading software implementations, optimizing business processes, and enhancing operational efficiency for manufacturing and enterprise clients. Combines technical acumen with strategic problem-solving to deliver user-centered solutions that drive business value.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Management Consultant
Wipfli
Milwaukee, Wisconsin
2024 - 2025
- Led full-cycle software selection and implementation projects for manufacturing clients, resulting in measurable operational efficiency improvements
- Conducted comprehensive stakeholder workshops to gather requirements and ensure alignment between business needs and technical solutions
- Authored and managed RFPs for enterprise software vendors, evaluating proposals against defined criteria
- Created detailed process maps for critical business functions including "Plan to Produce" and "Quality Control," identifying optimization opportunities
- Collaborated with cross-functional teams to ensure seamless project delivery and change management
Freelance Technology Consultant
Self - Employed
2023 - Current
- Designed and launched e-commerce solutions for small businesses using Shopify, optimizing product listings, payment integrations, and user experience
- Built custom automation workflows to streamline business operations, reducing manual tasks and improving efficiency for clients
- Developed and maintained WordPress websites with custom CMS configurations, ensuring responsive design and SEO optimization
- Provided ongoing technical support and training to clients, enabling them to manage their digital presence independently
- Managed full project lifecycle from client consultation and requirements gathering through deployment and post-launch support
Technology Consultant – Intern
Wipfli
Milwaukee, Wisconsin
2023 - 2024
- Executed end-to-end implementations of enterprise systems (Salesforce, Microsoft Dynamics 365) for clients across multiple industries
- Configured system settings, customizations, and role-based access controls while maintaining compliance with security standards and regulations
- Designed and optimized data workflows, successfully integrating disparate systems and managing complex data migrations with zero data loss
- Provided post-implementation support and training, ensuring smooth adoption and maximizing ROI for clients
- Documented technical specifications and created user guides to support ongoing system maintenance
Help Desk Technician
UW-Milwaukee Parking Services
Milwaukee, Wisconsin
2021 - 2022
- Managed database operations for parking account holders, ensuring data accuracy and system integrity
- Troubleshot and resolved account issues, providing technical support to students, faculty, and staff
- Performed software updates and system maintenance to optimize parking management systems
- Delivered excellent customer service while addressing technical inquiries and resolving user concerns efficiently
- Documented support tickets and created knowledge base articles for common issues
Server
Millers Ale House Bar and Grill
Ocala, Florida
2025 - Current
- Deliver exceptional customer service in fast-paced, high-volume dining environment
- Process orders efficiently using POS systems while maintaining accuracy and attention to detail
Education
Bachelor of Science - Information Science And Technology
UW - Milwaukee
Milwaukee, WI05-2024
Skills
- Microsoft Dynamics 365 (CRM)
- Salesforce
- WordPress
- Power BI
- Splunk
- Figma
- SQL,
- LML Platforms
- Business Process Mapping
- Cybersecurity Risk Assessment
- Requirements Gathering
- Technical Support & Troubleshooting
Certification
Cybersecurity Certificate | University of Wisconsin-Milwaukee
Timeline
Management Consultant
Wipfli
2024 - 2025
Freelance Technology Consultant
Self - Employed
2023 - Current
Technology Consultant – Intern
Wipfli
2023 - 2024
Help Desk Technician
UW-Milwaukee Parking Services
2021 - 2022
Server
Millers Ale House Bar and Grill
2025 - Current
Bachelor of Science - Information Science And Technology
UW - Milwaukee