James Stacy
Los Angeles,CA
Summary
Dynamic professional with over 20 years of experience in customer service, operations, and team collaboration across multiple industries. Proven ability to manage workflows, coordinate cross-functional teams, and ensure project deadlines and goals are met. Skilled at identifying areas foe process improvement , providing training, and driving operational efficiency. Adapt at managing competing priorities, ensuring stakeholder satisfaction, and aligning tasks with strategic objectives.
Overview
19
19
years of professional experience
Work History
Inflight Lead
Jetblue Airways Corp
06.2005 - Current
- Streamlined customer service operations, boosting "WOW score" rating by 40% through proactive issue management and improved processes.
- Collaborated with the flight crew to develop strategies for improving overall in-flight service quality.
- Monitored cabin safety, adhering to federal regulations and company policies at all times.
- Addressed passenger concerns with empathy and professionalism, resolving issues promptly.
- Enhanced customer satisfaction by ensuring timely and efficient service during flights.
- Led safety briefings and ensured team compliance with safety protocols, coordinating emergency response efforts when required.
Online ESL Instructor
Qkids
10.2018 - Current
- Provided individual mentoring and special tutoring to struggling students.
- Conducted skills assessments to uncover performance gaps.
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Managed lesson planning and delivery for 6-10 classes per day, adapting to students' needs and cultural differences.
Associate
Amazon
Irvine , CA
08.2024 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Streamlined order processing with the effective use of barcode scanners and warehouse management software.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Increased order fulfillment rates by implementing effective time-management strategies during peak periods.
Lab Assistant
MedTravelers
03.2020 - 01.2021
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Prepared specimens for testing and analysis.
- Logged samples correctly into computerized tracking system.
- Coordinated workload distribution for lab operations,ensuring timely specimen collection ad accurate reporting.
- Provided hands-on training to new staff, fostering skill development and process consistency.
Education
MBA -
Western Governors University
Salt Lake City, UT12-2024
Bachelor of Arts -
Thomas Edison State University
Trenton, NJ03-2022
Associate of Arts -
Los Angeles Pierce College
Woodland Hills06-2018
Skills
- Problem-Solving
- Project Coordination
- Time Management
- Detail Oriented
- Decision-Making
- Critical Thinking
- Attention to Detail
- Schedule Management
- Customer Management
- Conflict Resolution
- Workload Management
Timeline
Associate
Amazon
08.2024 - Current
Lab Assistant
MedTravelers
03.2020 - 01.2021
Online ESL Instructor
Qkids
10.2018 - Current
Inflight Lead
Jetblue Airways Corp
06.2005 - Current
MBA -
Western Governors University
Bachelor of Arts -
Thomas Edison State University
Associate of Arts -
Los Angeles Pierce College