Hannah Herer Miller
North Hills,CA
Summary
Adept Shift Lead Veterinary Assistant with a proven track record at The Cat Doctor and Friends, excelling in staff development and customer service focus. Skilled in both conflict management and administering medications, I've significantly enhanced team efficiency and patient care standards. My adaptability and positive attitude drive continuous improvement and employee training excellence.
Overview
11
11
years of professional experience
Work History
Shift Lead Veterinary Assistant
The Cat Doctor and Friends
Santa Clarita, USA
06.2024 - Current
- Handle administrative duties
- Supervise and manage staff
- Keep accurate records/logs
- Provide assistance in examinations/surgeries
- Administer medications/vaccinations
- Monitored employee performance and provided feedback on areas for improvement.
- Ensured that all safety protocols were followed at all times.
- Responded to customer inquiries and complaints in a professional manner.
- Trained new employees on company policies, procedures, and job duties.
Shift Lead Veterinary Assistant
Banfield Pet Hospital
Chatsworth, USA
09.2018 - 10.2024
- Handle administrative duties
- Supervise and manage staff
- Keep accurate records/logs
- Provide assistance in examinations/surgeries
- Administer medications/vaccinations
Animal Handler/Zookeeper
Reptacular
Sun Valley, USA
06.2014 - 09.2018
- Handle and transport domestic and exotic animals
- Provide care upon various types of animals
- Maintained cleaned and organized boarding areas to promote animal well-being
- Mixed and administered special food formulas based on animals dietary requirements
Education
High School Diploma -
Northridge Academy
Northridge, CA01.2011
Skills
- Teamwork
- Written Communication
- Verbal Communication
- Time Management
- Detail Oriented
- Adaptability
- Positive Attitude
- Rules enforcement
- Coaching and mentoring
- Conflict management
- Customer service focus
- Staff development
- Employee training
- Employee evaluation
Projects
Animal Enclosures, Constructed habitats for various types of animals Summer Art Program, Educated children of various ages about diverse types of animals
Languages
- English
- Telecommunications
Accomplishments
- Animal Enclosures - Constructed habitats for various types of animals
- Summer Art Program - Educated children of various ages about diverse types of animals
Timeline
Shift Lead Veterinary Assistant
The Cat Doctor and Friends
06.2024 - Current
Shift Lead Veterinary Assistant
Banfield Pet Hospital
09.2018 - 10.2024
Animal Handler/Zookeeper
Reptacular
06.2014 - 09.2018
High School Diploma -
Northridge Academy
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