James Stenson
MOBILE,AL
Summary
I seek employment as a teller at Hancock Whitney Corp., a position that matches my training in, and passion for, customer service, sales and data management. In my previous career, my business model has been rooted in establishing trust and loyalty through honesty, dependability and personalized service. I now seek to downsize the travel associated with my work while staying in customer relations because I enjoy interacting with customers as well as building camaraderie in the workplace, which I believe always spills over to interactions with the customer.
Overview
22
22
years of professional experience
Work History
Owner & Operator
Sweet Waters Adventure
01.2003 - 01.2025
- Company Overview: a destination travel company specialized in customizing personalized outdoor experiences.
- Compassionate and professional service is the underpinning of good customer relations especially under conditions that may be stressful or unfamiliar to the customer. As owner, operator and trip-host, my responsibilities ran the gambit of customer service:
- Consulting with customers on their goals and matching them to the best locations at the right times
- Ensuring that my customers had all necessary documentation & information navigate travel to and in foreign countries
- Handling deposits and refunds across borders and between currencies
- Negotiating best value packages with lodge owners.
Publisher & Editor
The Contemporary Sportsman
01.2003 - 01.2018
- Company Overview: a digital magazine.
- My duties here included a bit of everything that goes into a creating, distributing, and funding a first-class magazine, which included:
- Selecting content
- Contributing content (writing)
- Soliciting & managing paid advertising
- Growing the readership and
- Working closely with my graphic designer and web-manager on the layout, design and functionality of the magazines as well as upkeep of the database of subscribers.
Education
Master’s Degrees - Information Science & in Library Science
Florida State University
Tallahassee, Florida01.2000
Bachelor Degree - Information Studies
Florida State University
Tallahassee, Florida01.1998
Skills
- Customer Relations, ~80% of Sweetwater Adventures customers were repeat customers
- Sales, I have sold everything from cars, outdoor gear, advertising, and trips
- Relationship building
- Small business operations
- Teamwork, I pride myself of building camaraderie in the work-environment and knowing how to pull together as a team
- Verbal and written communication, my creative writing as well as my sales experience across many genres have honed these skills
Accomplishments
Sweetwaters Adventure Magazine's subscribers peaked at 63,000 and was never below 20,000.
Publications
- 2023 - South Florida’s Fishing Paradise – Early Adventures from Lake worth to Florida bay to Boca grand and Back, author: Jim Stenson, publisher: Stackpole Books. ISBN-10: 0811772527.
- 2023 - A Tail of Three Fish – A Lifetime of Adventure Chasing Atlantic Salmon, Steelhead and Permit, author: Jim Stenson, publisher: Stackpole Books. SBN-10: 0811772500.
The Fundamentals
I also have made sure to acquire a basic understanding of the job requirements for a bank teller prior to applying through online tutorials and informal tutoring from a friend in the field who made me interested in pursuing a career as a bank teller. This includes the fundamentals of the bank-side of:
- Deposits
- Withdrawals and
- Checks
Timeline
Owner & Operator
Sweet Waters Adventure
01.2003 - 01.2025
Publisher & Editor
The Contemporary Sportsman
01.2003 - 01.2018
Bachelor Degree - Information Studies
Florida State University
Master’s Degrees - Information Science & in Library Science
Florida State University
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