James Stevens
Indianapolis,IN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Compliance Consultant
Regulatory Support Services
Durham, NC
09.2019 - 01.2023
- Conducted thorough audits of internal operations, OSHA, FTC, and State Board compliance, identifying areas for improvement and recommending corrective actions.
- Enhanced communication between departments by creating a centralized system for sharing compliance information and updates.
- Collaborated with management to develop effective strategies for addressing identified compliance risks and gaps.
- Reduced the potential for fines and penalties by proactively monitoring changes in regulatory requirements and updating policies accordingly.
- .Conducted regular reviews of existing policies and procedures, ensuring continued alignment with evolving industry standards and best practices.
- Developed tailored compliance training programs for employees, resulting in increased awareness and adherence to regulations.
Funeral Service Licensee
Hayworth-Miller Funeral Home
Winston-Salem, NC
03.2000 - 09.2019
- Increased efficiency in operations by streamlining the embalming process and coordinating with various departments.
- Mentored junior staff members in proper procedures for embalming preparation, fostering an environment of continuous learning within the team.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with vendors related to embalming supplies and necessities through account development.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Enhanced family satisfaction by providing compassionate and personalized funeral services.
- Managed all aspects of funeral services, ensuring that each event ran smoothly from start to finish.
- Navigated complex legal processes related to death certificates, permits, and other necessary documentation for each funeral service.
- Maintained accurate records and documentation to ensure compliance with state regulations and industry standards.
- Developed strong relationships with community partners, such as local clergy and vendors, enhancing the overall service experience for clients.
- Improved client retention by consistently delivering exceptional customer service throughout the entire funeral planning process.
Education
Diploma of Mortuary Science - Funeral Service
Gupton-Jones College of Funeral Service
Decatur, GA10.1996
Skills
- Audit coordination
- Compliance reporting
- Compliance monitoring
- Excellent communication skills
- Detail oriented
Accomplishments
- Served in the United States Army and United States Army Reserves
- Awarded Good Conduct Medal and Southwest Asia Medal
- Graduate of Gupton-Jones College of Funeral Service
Personal Information
Title: Funeral Service Licensee
Timeline
Compliance Consultant
Regulatory Support Services
09.2019 - 01.2023
Funeral Service Licensee
Hayworth-Miller Funeral Home
03.2000 - 09.2019
Diploma of Mortuary Science - Funeral Service
Gupton-Jones College of Funeral Service