James Stevens
The Woodlands,TX
Summary
Results-oriented professional with a strong background in leadership, supervision, and conflict resolution. Seeking a challenging role with a reputable company. Highly organized and disciplined, adept at time management, marketing, inventory management, project management, shipping and receiving, problem solving, safety, and delivering exceptional customer experiences in fast-paced environments. Possesses excellent leadership skills and a proven ability to drive success through effective team management.
Overview
14
14
years of professional experience
Work History
Account Manager, Inside Sales
Corporate Incentives
11.2023 - Current
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Boosted client satisfaction by effectively addressing concerns and providing tailored solutions.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Expanded client base through targeted prospecting and effective lead generation efforts.
- Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
- Enhanced team productivity by streamlining internal processes and implementing efficient sales strategies.
Business Owner
Twenty-Four Decor
12.2020 - 01.2023
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Successfully sourced materials from various vendors worldwide.
- Managed finance and accounting, including maintaining business bank accounts, taxes, payment processing systems, and day-to-day costs
- Prioritized and improved customer shopping experience, ensuring exceptional service.
- Oversaw day-to-day operations and resolved technology-related issues.
Area Manager
Amazon.com
04.2021 - 05.2021
- Coached, managed, and developed a team of 50-200 Amazon associates.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Effectively communicated policies and served as the primary source of information for the team, ensuring compliance and consistency.
- Created, managed, and supported recognition programs
- Ensured safety programs and OSHA compliance for a secure work environment.
- Implemented building security procedures and product loss prevention measures.
- Collaborated with management to establish and maintain quality control standards.
- Developed performance goals and targets to meet customer demand, ensuring accuracy and quality.
Directional Driller
ProDirectional
08.2014 - 01.2015
- Performed diagnostic tests, determining issues down hole, and eliminated variable, arriving at the best solution.
- Utilized predictive modeling tools to anticipate challenges related to well construction, enabling more efficient project planning efforts.
- Accurately applied calculations using drilling surveys and Geologist feedback to land curve and drill lateral sections per customer expectation.
- Prepared Directional Drilling reports.
- Collaborated with various departments to manage workflows for all rig projects.
- BHA performance reports, Anti-Collision reports, service tickets and relevant paperwork.
- Performed well-path projections and drill string analysis as well as torque and drag modeling, designing ideal tool string for the planned well.
Directional Driller
Leam Drilling Systems
01.2013 - 08.2014
- Performed diagnostic tests, determining issues down hole, and eliminated variable, arriving at the best solutions.
- Accurately applied calculations using drilling surveys and Geologist feedback to land curve and drill lateral sections per customer expectations.
- Utilized predictive modeling tools to anticipate challenges related to well construction, enabling more efficient project planning efforts.
- Prepared Directional Drilling reports.
- Assisted with purchase of job-related equipment and made recommendations for tools.
- BHA performance reports, Anti-Collision reports, service tickets and relevant paperwork.
Directional Driller
Scientific Drilling International
05.2010 - 01.2013
- Performed well-path projections and drill string analysis as well as torque and drag modeling, designing ideal tool string for the planned well.
- Assisted with purchase of job-related equipment and made recommendations for tools.
- Utilized predictive modeling tools to anticipate challenges related to well construction, enabling more efficient project planning efforts.
- Accurately applied calculations using drilling surveys and Geologist feedback to land curve and drill lateral sections per customer expectations.
- Prepared Directional Drilling reports.
- BHA performance reports, Anti-Collision reports, service tickets and relevant paperwork.
Education
Bachelor of Arts -
University of North Texas
Denton, Texas12.2020
Microsoft Office Specialist Certification in Office Excel 2016 -
University of North Texas
Denton, Texas11.2019
Skills
- Objection handling
- Strategic Prospecting
- Client acquisition
- Account planning
- Territory Management
- Sales Tracking
- Account Management
- Market Knowledge
Volunteer Experience
The Woodlands Kiwanis Club, 2022, Current, Contributing to improving the lives of underprivileged children through volunteering at Kiwanis-sponsored programs.
Timeline
Account Manager, Inside Sales
Corporate Incentives
11.2023 - Current
Area Manager
Amazon.com
04.2021 - 05.2021
Business Owner
Twenty-Four Decor
12.2020 - 01.2023
Directional Driller
ProDirectional
08.2014 - 01.2015
Directional Driller
Leam Drilling Systems
01.2013 - 08.2014
Directional Driller
Scientific Drilling International
05.2010 - 01.2013
Bachelor of Arts -
University of North Texas
Microsoft Office Specialist Certification in Office Excel 2016 -
University of North Texas
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