Brady Blanton
Tomball,TX
Summary
Hardworking, self motivated professional with exceptional track record of reliable attendance and high-quality work. Strong customer service skills and thrives in fast-paced, high-stress environments. Looking to help take this company to new heights in anyway!
Overview
16
16
years of professional experience
Work History
CSR/Account Manager
Corporate Incentives
04.2021 - Current
- Began as a CSR with facilitating a high volume of orders from order entry through delivery including proofing, tracking, billing and trouble shooting problems/issues with orders.
- Quickly began helping with training and have since trained or helped in training the majority of the team members in the department
- Assisted managers with ideas and implementation of processes to help better the workflow for everyone.
- Recently moved to the Account Manager role and have shown the ability to handle a high workload while maintaining a high level of service while still helping others
Reservation Center Manager
EZLinks Golf Inc.
02.2013 - 05.2019
- Began as agent and rose to the manager position within 2 years of joining the company.
- Briefly spent 6 months on the sales floor generating leads from cold calls for sales managers.
- Managed a team of reservation agents ranging from 8-15 remote and in house reservation agents who took customer service calls for Golf18Network.com, as well as tee time reservation calls for about 100 golf courses across the us and Canada.
- Oversaw all hiring, training and scheduling of the reservation team as well as activation, client relations and up-selling to golf course course clients.
Assistant Golf Professional
Dominion Golf Group / River Place Country Clup
05.2008 - 04.2013
- Managed and scheduled a team of outside service staff ranging from 6-10, as well as the fleet of over 75 electric powered carts.
- Facilitated the organization and execution of all types and sizes of golf tournaments including member and charity tournaments.
- Assisted the Head Golf Professional with all day to day operations of the pro shop including ordering, inventory, sales promotions as well as club fitting.
- Also assisted all golf staff with group lessons, junior clinics as well as private coaching.
Education
High School Diploma -
The Woodlands High School
The Woodlands, TX4 2004
Some College (No Degree) - Engineering/Business
University of Texas At Austin
Austin, TXSkills
- Over 10 years of Customer Service experience
- Excellent phone and computer skills
- Managerial experience
- Experienced trainer
- Proficient Sales Knowledge
- Fast Learner
- Excellent problem solver
- Efficiency focused
Timeline
CSR/Account Manager
Corporate Incentives
04.2021 - Current
Reservation Center Manager
EZLinks Golf Inc.
02.2013 - 05.2019
Assistant Golf Professional
Dominion Golf Group / River Place Country Clup
05.2008 - 04.2013
High School Diploma -
The Woodlands High School
Some College (No Degree) - Engineering/Business
University of Texas At Austin
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