James Stevenson
Johnson City,Tx
Overview
20
20
years of professional experience
Work History
Gas Station Attendant
HEB Grocery Store
09.2012 - Current
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Pumped gas for guests and took payments.
- Maintained inventory of all saleable items.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Trained and mentored new employees on company procedures and safety protocols.
Central Checkout Manager
HEB Grocery Store
04.2008 - 09.2012
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Central Checkout Operations Manager
HEB Grocery Store
04.2006 - 04.2008
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Produce Manager
HEB
03.2003 - 04.2006
- Coached and mentored new team members.
- Maintained produce area and kept produce storage area clean and sanitary.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Assisted customers with produce questions.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
Education
High School Diploma -
LBJ High School
Johnson City, TXTimeline
Gas Station Attendant
HEB Grocery Store
09.2012 - Current
Central Checkout Manager
HEB Grocery Store
04.2008 - 09.2012
Central Checkout Operations Manager
HEB Grocery Store
04.2006 - 04.2008
Produce Manager
HEB
03.2003 - 04.2006
High School Diploma -
LBJ High School