Summary
Overview
Work History
Education
Skills
Certification
Timeline
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James Stewart

Summary

I have roughly 8 years of experience in the Networking industry working with a variety of Networks with different providers and a strong background of various types of network troubleshooting in a production environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Network Support Engineer

Megaport
Remote CA, CA
10.2020 - Current
  • Provided network support for clients with cloud services with popular cloud providers such as AWS, Azure, Google, and other providers and assisting Solutions Architects with services including but not limited to AWS direct connect, Azure expressroute, Google interconnects troubleshooting and assisting with new network solutions. Troubleshooting layer 1 physical issues, layer 2 VLAN tagging, and or layer 3 routing and BGP.
  • Provided Network support for clients on internal services with Megaport products such as (MCR) Megaport Virtual router, (IX) Internet Exchange, (VXC) Virtual cross connects, (MVE) Megaport Virtual edge router and layer 1 connectivity in a fiber optic network environment.
  • Troubleshooting services at layer 1 in a fiber optic network. Worked with remote Technicians in multiple Data Centers worldwide with standard and metro cross connects spanning across sites. Swapped Optics, cleaning fibers, patching, recording light levels to ensure a stable connection on Cisco and Juniper devices
  • Troubleshooting services at layer 2 with dot1q trunking, VLAN tagging and layer 2 VPN, LACP on Cisco and Juniper devices
  • Layer 3 troubleshooting BGP, OSPF, ISIS and MPLS on Cisco and Juniper devices
  • Attended vendor meets and conference calls to troubleshoot customer issues.
  • Worked with a Jira ticketing system
  • Created and updated technical network documentation for internal and client facing procedures.
  • familiar with tools such as papertrail, sumologic, Jira, Grafana and logging into Cisco and Juniper devices and the using command line interface to troubleshoot.
  • Worked remotely with minimal to no supervision

NOC Support Engineer

SONIC.NET
Santa Rosa , CA
01.2016 - 10.2020
  • Troubleshoot and Configure Cisco 2600, 2800 routers for T1 connections and private Ethernet transports using PPP multilink, Tunnels, ROAS, SVI's, and BGP.
  • Set up and Troubleshoot Cisco layer 2 and 3 switches using VLAN's, Trunking, RSTP, and Sub interfaces.
  • Configure and Troubleshoot Juniper EX2200, EX2300 layer 2 switches for for fiber deployments using Trunking, Traffic Shaping, and VLAN's.
  • Configure and Troubleshoot Juniper MX80 and other models for gateway routers using BGP, Sub Interfaces, Traffic Shaping, and Policer's.
  • Provision, diagnose and repair enterprise networking equipment and circuits hosting a multitude of services including but not limited to: DSL circuits, private Ethernet transport, VOIP and BGP fail over.
  • Diagnose and assist in the resolution of technical problems through telephone calls to other ISPs, telecom providers, and network/voice engineers related to data, VOIP and QOS issues.
  • Configure enterprise networking and VOIP equipment including but not limited to: Cisco routers and switches, DSLAMS, Juniper switches, Adtran modems, IAD's and OLT's.
  • Analyze and monitor network performance across various infrastructures comprised of T1, Fiber and DSL circuits using monitoring tools, software and equipment logs.
  • Document and maintain technical manuals and databases. Document procedures for troubleshooting techniques. Train and assist new employees.
  • Provide 24-hr on-call remote support to ensure rapid recovery from network outages

Support Engineer

Sonic.net
Santa Rosa, CA
10.2015 - 01.2016
  • Field inbound customer support calls troubleshooting common internet issues that include Email, network connectivity, and hosting services.
  • Work with 3rd party vendors and re-sellers.
  • Respond and resolve trouble tickets in a timely manner in a ticket queue.
  • Fill in for the Sales and Billing team as needed.

Education

General Education/ Cisco Networking

Santa Rosa Junior College

Skills

  • Network Troubleshooting
  • Strong understanding of OSI model
  • Routing and Switching
  • Able to configure and troubleshoot Cisco and Juniper equipment
  • Familiar with VOIP, SIP and Analog phone systems
  • Exceptional telephone etiquette
  • Customer service
  • Communication
  • Patient and diligent
  • Reliable
  • Eager to learn
  • Comfortable with a ticketing system
  • Able to Work with minimal to no supervision remotely

Certification

Cisco CCNA Routing and Switching Completed February 2019

Verification number: 435134169583JOZF

Timeline

Senior Network Support Engineer

Megaport
10.2020 - Current

NOC Support Engineer

SONIC.NET
01.2016 - 10.2020

Support Engineer

Sonic.net
10.2015 - 01.2016

General Education/ Cisco Networking

Santa Rosa Junior College

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James Stewart