James Stoney
Brooklyn,NY
Summary
Friendly and articulate young professional with excellent interpersonal skills. Experienced working in law enforcement and church settings. Seeking to further education in forensic science and to work at an organization where I can gain new skills. Mission-oriented [Ordained Minister] successful in developing robust youth ministry programs and serving as positive role model. Highly accomplished in helping youths strengthen personal relationships with God and while providing growth opportunities. Talent in program administration, operations management and spiritual leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ordained Minister
Universal Life Church Monastery
09.2012 - Current
- Interacted with local community, building relationships with civic organizations and other churches.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided spiritual care through visitation, counseling, and prayer.
- Led programs such as worship, study, fellowship, and service opportunities.
Customer Service Agent/Manager of Operations
Delta Airlines
02.2014 - 02.2023
- Greet customers to guide and assist them with the ticketing and baggage check-in process.
- Use an computer to sell, print, and reissue tickets
- Manage the check-in process, ensuring that customers have the proper travel documentation.
- Facilitated communications through management of inbound and outbound customer calls.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Paul Robeson High School For Business & Technology
Brooklyn, NY06.2013
Skills
- Critical Thinking
- Spiritual Care
- Outreach Initiatives
- Administrative Leadership
- Crisis Situations
- Educational Programs
- Active Listening
- Committee Leadership
Accomplishments
- Achieved awards by completing community work with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved Resulted through effectively helping with religious task.
- Documented and resolved Issue which led to results.
Certification
- Certified CPR/AED Adult, Child, Infant
- Certified Driving Instructor
- Marriage Officiant
- Ministry License
- Food Handler
Timeline
Customer Service Agent/Manager of Operations
Delta Airlines
02.2014 - 02.2023
Ordained Minister
Universal Life Church Monastery
09.2012 - Current
High School Diploma -
Paul Robeson High School For Business & Technology