James Stout
Management
Phoenix,AZ
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Manager on Duty
Liberty Entertainment Group
Tempe, AZ
08.1998 - 03.2023
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Implemented cost-saving measures to enhance profitability and align with budget.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Analyzed sales data to identify opportunities for growth and improvement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Cannabas Compliance And Risk Management - Cannabass
University of Arizona
Tucson, AZ 03.2023 - Current
General Degree - General Studies
Valley High School
Albuquerque, NM 08.1982 - 05.1986
Skills
Staff scheduling
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cannabas Compliance And Risk Management - Cannabass
University of Arizona
03.2023 - Current
Manager on Duty
Liberty Entertainment Group
08.1998 - 03.2023
General Degree - General Studies
Valley High School
08.1982 - 05.1986
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