Alejandra Lopez
North Highlands,CA
Summary
Customer service professional with strong ability to multitask , prioritize, and mange time effectively. Offering ability to handle and resolve customer complaints in a professional manner, bringing 9years proven customer support experience.
Overview
9
9
years of professional experience
Work History
Manager on Duty
Motel 6
Sacramento , CA
11.2019 - Current
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Supervised team of 2 front desk agents and helped to resolve issues arising during shifts.
Cashier Team Lead
Primetime Nutrition
North Highlands, CA
07.2017 - 09.2019
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Processed checks, cash and credit purchases or refunds.
- Displayed new stock and rotated existing products.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
In Home Caregiver
Addus Home Health Care
Sacramento , CA
04.2015 - 06.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Followed nutritional plans to prepare optimal meals.
Shift Supervisor
Taco Johns
Worland , WY
10.2013 - 09.2015
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Regulated pricing, inventory count and supply during shift hours.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Education
High School Diploma -
El Camino Fundamental High School
Sacramento, CA06.2014
Skills
- Dependable and Responsible
- Staff Management
- New employee training
- Written and oral communication
- Staff scheduling
- Upbeat and Positive Personality
- Responding to Difficult Customers
- POS Systems
Languages
Spanish
Native or Bilingual
Timeline
Manager on Duty
Motel 6
11.2019 - Current
Cashier Team Lead
Primetime Nutrition
07.2017 - 09.2019
In Home Caregiver
Addus Home Health Care
04.2015 - 06.2017
Shift Supervisor
Taco Johns
10.2013 - 09.2015
High School Diploma -
El Camino Fundamental High School