James Suschak
Morgantown,WV
Summary
Accomplished Product Support Sales Manager with a proven track record at Cleveland Brothers Equipment Co. Inc, enhancing client satisfaction and boosting sales revenue through strategic relationship building and effective sales team training. Skilled in creating empowering environments for career development, with a knack for lead generation and customer experience enhancement.
Overview
38
38
years of professional experience
Work History
Product Support Sales Manager
Cleveland Brothers Equipment Co. Inc
08.2013 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Product Support Sales Representative
Cleveland Brothers Equipment Co. Inc.
09.1998 - 08.2013
- Increased product support sales by developing and maintaining strong relationships with clients.
- Developed customized solutions for clients, tailoring product offerings to meet their specific needs.
- Assisted in the development of sales collateral materials, including brochures, datasheets, case studies, and whitepapers that demonstrated the value of our products to potential clients.
- Delivered exceptional customer service for improved client satisfaction and repeat business.
Product Support Sale Representative
Beckwith Machinery Co. Inc.
01.1997 - 09.1998
- Provided ongoing support to clients, addressing concerns and troubleshooting issues as needed.
- Participated in industry trade shows and events, promoting the company''s products and generating new leads.
- Assisted in the development of sales collateral materials, including brochures, datasheets, case studies, and whitepapers that demonstrated the value of our products to potential clients.
- Developed customized solutions for clients, tailoring product offerings to meet their specific needs.
Hydraulic Sales Specialist
Beckwith Machinery Inc.
03.1992 - 01.1997
Driver Sales Position
Baker Mine Service
04.1986 - 03.1992
Education
Product Support Sales
Caterpillar University
N/A06.2024
Associate of Applied Science - Acedemic of Science
Laurel Valley High School
New Florence, PA05.1984
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Hiring Talented Sales Skilled Employees
- Educating with Individual learning plans and growing a career development environment
- Creating an empowerment environment to grow and learn
- Customer Experience environment learning program for all sales reps
- Creating a team environment for both internal & external customers
- Lead generation environment for prioritized service events
Timeline
Product Support Sales Manager
Cleveland Brothers Equipment Co. Inc
08.2013 - Current
Product Support Sales Representative
Cleveland Brothers Equipment Co. Inc.
09.1998 - 08.2013
Product Support Sale Representative
Beckwith Machinery Co. Inc.
01.1997 - 09.1998
Hydraulic Sales Specialist
Beckwith Machinery Inc.
03.1992 - 01.1997
Driver Sales Position
Baker Mine Service
04.1986 - 03.1992
Product Support Sales
Caterpillar University
Associate of Applied Science - Acedemic of Science
Laurel Valley High School
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