James Taper

• Handle all credit card-related activities, including new card activations, payments, fraud claims, disputes, and balance transfers.
• Manage the addition and removal of users, removal of account holds, card replacements, and reporting of lost or stolen cards.
• Provide exceptional customer service, ensuring all client needs are met promptly and efficiently.
• Provided customer service and support to clients regarding banking products and services.
• Researched customer inquiries regarding account balances, interest rates, fees.
• Conducted account maintenance activities, such as updating personal information and resolving discrepancies.
• Resolved customer complaints and inquiries, ensuring high levels of customer satisfaction.

Objective Skills Professional Experience

Detail-oriented and highly skilled cabinetry professional with extensive experience in millwork, cabinet fabrication, installation, and lamination. Proficient in using a wide range of woodworking tools and equipment, with a strong commitment to delivering high-quality craftsmanship.

• Millwork Expertise: Proficient in using chop saws, panel saws, band saws, and other woodworking equipment to fabricate cabinet components, including sides, bottoms, drawers, doors, and hanging strips.
• Cabinet Fabrication: Skilled in assembling cabinets and their various components, including drawers, doors, and countertops, with precision and attention to detail.
• Installation: Experienced in the installation of cabinets, ensuring accurate alignment and secure attachment.
• Lamination and Fabrication: Adept at laminating and fabricating countertops and doors, utilizing various adhesives and techniques for a professional finish.
• Tool Proficiency: Expert in operating a wide range of tools, including drills and drivers, staple guns, belt sanders, hand sanders, files, planers, pallet jacks, routers, squares, table saws, and panel saws.
• Quality Assurance: Strong ability to assess and maintain high standards of quality throughout the fabrication and installation process.

Custom Cabinet Maker
The various types of jobs that I have been a part of have been barber shops, beauty salons, custom closets, custom entertainment systems, custom kitchens, bathrooms, commercially, and residential.

• Performed edge banding techniques to finish exposed edges of cabinet components.
• Routed out grooves for door panels as well as concealed hinges.
• Observed strict deadlines and adjusted plans according to changes in production schedules to maintain targets.
• Built custom cabinets from raw materials based on customer specifications.

• Conducted outbound calls to Capital One credit cardholders with delinquent accounts up to 180 days
• Negotiated payment arrangements, provided debt resolution options, and ensured adherence to company policies and regulations.
• Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
• Prepared documents such as summonses, complaints, writs of execution or garnishments for filing in court or with government agencies.
• Collaborated closely with other departments throughout the entire collection process.