James Tellez
Los Angeles,CA
Summary
professional with 3+ years of experience in various roles within the food and beverage sector, they have demonstrated a keen understanding of customer service, team leadership, and operational efficiency. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Fast learning in any new field, equally hard working.
Overview
3
3
years of professional experience
Work History
Back Server
The Henry
09.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Host
Red O
11.2020 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associate of Science - Astronomy
Santa Monica College
Santa Monica, CA06.2024
High School Diploma -
Ambassador School of Global Leadership
Los Angeles, CA06.2019
Skills
- Organizational Skills
- Teamwork and Collaboration
- Critical Thinking
- Troubleshooting
- Proficient in Word, Excel/Spreadsheets and Micro 365
- Friendly, Positive Attitude
- Google Workspace
- Flexible and Adaptable
Timeline
Back Server
The Henry
09.2022 - Current
Host
Red O
11.2020 - Current
Associate of Science - Astronomy
Santa Monica College
High School Diploma -
Ambassador School of Global Leadership
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