Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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James Tennant

James Tennant

Jackson,MI

Summary

Dynamic IT Operations Engineer with a proven track record at Applied Intuition, excelling in infrastructure support and cloud services. Adept at managing virtualization and SaaS applications while fostering collaboration. Skilled in Active Directory and documentation management, I thrive in fast-paced environments, driving efficiency and innovation to enhance operational success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Operations Engineer

Applied Intuition
Ann Arbor, United States
05.2023 - Current
  • Managed infrastructure support and operations at Ann Arbor office and remotely for global teams.
  • Provided on-site assistance and remote support for systems across multiple platforms.
  • Worked with various MDM software including Kandji, Jumpcloud, and Automox
  • Utilized on-premises systems, SaaS, and identity management applications to ensure seamless operations.
  • Supported Mac, Linux, and Windows environments using various MDM solutions in a dynamic setting.
  • Procured necessary assets for Ann Arbor office and additional global locations as required.
  • Executed system integrations to facilitate software development and deployment workflows.
  • Administered ticketing systems including Zendesk, Jira ITSM, and AtomicWork for issue tracking.
  • Utilized Tailscale as our VPN overlay solution

Client Services Engineer

Worksighted
, United States
01.2022 - 05.2023
  • Responsible for remotely supporting over 100+ clients throughout the United States. I work daily with systems such as ConnectWise (Suite), Cisco Meraki, Microsoft 365, VMWare, and more.
  • Created and maintained VMWare VMs as needed on a client to client basis
  • Act as a point of escalation for the tier 1 team and help to resolve tickets as quickly as possible
  • Create and maintain GPOs as necessary per our customers' environments
  • Schedule and execute server OS upgrades as needed to assist the NOC team
  • Worked with both Linux and Windows servers on a client to client basis

System Administrator

Robert Half
Novi, United States
08.2021 - 01.2022
  • Maintained and improved virtual and physical systems and networking equipment at Best Buy Health.
  • Created and managed patching schedules for Windows server environments.
  • Developed and maintained Windows servers to host SQL Anywhere databases for main application.
  • Led a team of three in disaster recovery project, coordinating hardware acquisition and configuration.
  • Configured CPU and RAM on server blades to meet project specifications.
  • Installed Windows Server OS after configuring RAID on designated servers.
  • Created and configured over 100 VMs for temporary disaster recovery model.
  • Verified functionality of VMs prior to installation at DR Server recovery location.

Junior System Administrator

Gold Star Mortgage Financial Group
Ann Arbor, Michigan
12.2019 - 07.2021
  • Created and managed EC2 instances within AWS, including security groups, subnets, and routing tables.
  • Migrated branch of 20+ personnel from VMWare Horizon to physical laptop environment using Microsoft SharePoint.
  • Decommissioned Windows Server 2008 domain controller and replaced with Windows Server 2019 domain controller, migrating FSMO roles accordingly.
  • Authored Powershell script for daily cleanup of file servers, providing reclamation reports via email.
  • Replaced CEO's Wi-Fi system with FortiGate and FortiAPs, troubleshooting connectivity issues through multiple site visits.
  • Managed various Windows servers from 2008 to 2019 on on-prem ESXi hosts utilizing VMWare vSphere.
  • Oversaw FortiGate HA cluster, configuring IPSec tunnels, IPv4 policies, and blacklists.
  • Provided tier 2 support for networking equipment issues, coordinating with ISPs for IP information.

Help Desk Technician

Gold Star Mortgage
Ann Arbor, MI
03.2018 - 12.2019
  • Provided desktop and phone support to over 500 employees nationwide.
  • Wrote Powershell scripts utilized daily by IT department.
  • Trained new employees in IT systems and practices.
  • Configured desktops and laptops for deployment using PXE, installing additional software as needed.
  • Created and managed accounts in Windows Active Directory, Microsoft Exchange, and ShoreTel VOIP.
  • Assisted with management of IT inventory and distribution of equipment.
  • Repaired and replaced IT equipment, collaborating with Lenovo, MOS, and Microsoft for external needs.
  • Performed various tasks on Windows Server 2012 and 2016, including SMTP relay and Active Directory services.

Education

Network Systems Administration (AAS) - Computer Systems Networking and Telecommunications

DeVry University
Chicago, IL
07-2019

Skills

  • Active Directory
  • Infrastructure support
  • Cloud services
  • Documentation management
  • Virtualization management
  • SaaS Management (Okta, Google Workspace, Slack, etc)

Certification

CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification

Timeline

IT Operations Engineer

Applied Intuition
05.2023 - Current

Client Services Engineer

Worksighted
01.2022 - 05.2023

System Administrator

Robert Half
08.2021 - 01.2022

Junior System Administrator

Gold Star Mortgage Financial Group
12.2019 - 07.2021

Help Desk Technician

Gold Star Mortgage
03.2018 - 12.2019

Network Systems Administration (AAS) - Computer Systems Networking and Telecommunications

DeVry University

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James Tennant