James Thien An Truong
Fort Worth
Summary
Motivated professional with a strong background in customer service and data analysis. Proven ability to resolve customer issues effectively while optimizing processes for efficiency. Demonstrates excellent communication and time management skills, contributing to a positive team environment.
Overview
9
9
years of professional experience
Work History
Assistant Manager/Market Assistant Manager
America’s/Discount Tire Company
05.2017 - 03.2026
- Resolved customer issues to achieve high satisfaction rates.
- Ensured consistent delivery of customer service standards.
- Optimized profits by effectively controlling operational costs.
- Maintaining an overall management style that follows company best practices.
- Hiring, training, and developing new employees.
- Motivating employees and ensuring a focus on the mission.
- Assisted the store manager with daily operations.
- Ensuring that health, safety, and security rules are followed.
- Maintaining stores to standards, including stocking and cleaning.
- Ensuring product quality and availability.
- Managed operations in California and Texas.
Data Analyst
National Data Surveying & Services
09.2019 - 05.2021
- Monitored daily traffic patterns on highways to identify trends and recommend improvements for traffic flow.
- Collected data from tube machines installed on highways, streets, and schools; converted data into excel worksheets for engineers to design signal lights.
- Led small team in the Philippines; trained members on excel and data transfer processes.
Education
Diploma of Graduation -
Oak Ridge High School
Spring, TX05-2011
Skills
- Inventory management
- Sales reporting
- Sales monitoring
- Promotional strategies
- Cost reduction
- Data analysis
- Risk management
- Business administration
- Customer service
- Customer satisfaction
- Time management
- Workload management
- Goal setting
- Motivational skills
- Effective communication
Education Credentials
Oak Ridge High School, Diploma of Graduation, 05/01/11
Timeline
Data Analyst
National Data Surveying & Services
09.2019 - 05.2021
Assistant Manager/Market Assistant Manager
America’s/Discount Tire Company
05.2017 - 03.2026
Diploma of Graduation -
Oak Ridge High School