James Thomas
Portsmouth,VA
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
4
4
years of professional experience
Work History
Security Officer
Rivers Casino Portsmouth
Portsmouth, Virginia
11.2023 - 03.2025
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Monitored surveillance cameras and responded to suspicious activity.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Checked for safety hazards and took corrective action when necessary.
- Responded to alarms and conducted investigations as required.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Provided escorts for visitors as needed throughout the facility.
- Assisted with crowd control during large events held at the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Performed first aid and CPR when necessary during emergency situations.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Operated communication systems between officers stationed throughout the facility.
- Searched individuals and baggage for weapons and other prohibited items.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Observed patrons and customers to quickly address security situations.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Reported safety hazards for remediation response.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Provided friendly and professional assistance to employees, visitors and customers.
- Patrolled crowds during events to preserve order and promote security.
- Maintained high levels of alertness throughout shifts.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- When assigned to a post remain their until properly relieved or until that assignment is completed.
- Communicate properly and professionally with servalance whenever approaching a guest or relocating during a escort.
- Properly identify all visitor that come onto the gaming floor. Allow noone under the age of 21 access to the gaming floor and ask for two proofs of identification if under the age of 26.
Firefighter Recuite
Portsmouth Virginia fire-rescue
Portsmouth, VA
10.2022 - 12.2023
- Maintained firefighting equipment, including hoses and ladders, on a daily basis.
- Provided support services during natural disasters such as floods or hurricanes.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
Bar Porter
Rivers Casino Portsmouth
Portsmouth, Virginia
08.2023 - 11.2023
- Engaged in conversation with guests to create a warm atmosphere within the establishment.
- Provided assistance to bartenders when needed during peak hours of business.
- Greeted customers and provided excellent customer service.
- Ensured that all bar areas were stocked with necessary supplies and equipment.
- Performed opening duties such as turning on lights, setting out menus.
- Monitored inventory levels of supplies used at the bar including napkins, straws, coasters.
- Adhered to all laws related to serving alcoholic beverages responsibly.
- Restocked beer, wine, spirits, and non-alcoholic beverages as needed.
- Maintained a clean workstation throughout shift by wiping down surfaces and discarding trash.
- Notified management of any problems or complaints from guests or employees.
- Organized liquor storage areas ensuring proper rotation of stock based on expiration dates.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Cleaned up spills and brought replacement items to tables.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Sliced and pitted fruit used to garnish drinks.
- Facilitated quick and efficient service by setting up bartender stations before shifts.
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
- Removed and disposed of bags from trash receptacles in and around bar area.
- Kept storage areas organized and clean, adhering to establishment's standards.
- Restocked bar with necessary supplies, including liquor, beer, wine, and mixers.
- Assisted with opening and closing procedures, including cleaning and restocking.
- Managed ice supply, ensuring bars were adequately stocked throughout shifts.
- Removed empty bottles and trash, keeping work areas clear and sanitary.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted with training new barback staff, sharing knowledge and best practices.
- Helped resolve customer complaints under the supervision of bartending staff.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supported serving staff in delivering accurate and well-presented food orders.
Stocker
Food Lion
Chesapeake, Virginia
05.2023 - 09.2023
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Verified pricing accuracy on shelves against invoices from vendors.
- Monitored expiration dates of perishable items to ensure freshness.
- Ensured that all products were labeled properly before stocking the shelves.
- Provided customer service by answering questions about product location, price and availability.
- Stocked shelves with newly arrived products.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Lifted materials of varied weights on regular basis.
Bellman/Service Valet
Ocean Beach Club
Virginia Beach, Virginia
11.2020 - 10.2022
- Provide excellent customer service to all guess on the hotel grounds.
- Assist guess to the best of your ability will maintaining a personal attitude and image.
- Provided assistance during emergency situations such as medical emergencies or fire alarms.
- Stored luggage for arriving and departing guests in accordance with established safety standards.
- Maintained a neat appearance of the lobby area at all times.
- Responded to guest concerns and requests and quickly handled issues.
- Gathered information from front desk about important and upcoming guests.
- Collaborated with other hotel employees by assisting with luggage and exchanging information with front desk staff.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Resolved complaints in an efficient manner while maintaining high standards of customer service.
Education
Associate of Science - Social Sciences
Tidewater Community College
Norfolk, VA12-2018
Skills
- Surveillance monitoring
- Incident reporting
- Emergency response
- Safety inspections
- Customer service
- Crowd management
- Attention to detail
- High level of integrity
- Metal detector operation
- Entrance control
References
References available upon request.
Timeline
Security Officer
Rivers Casino Portsmouth
11.2023 - 03.2025
Bar Porter
Rivers Casino Portsmouth
08.2023 - 11.2023
Stocker
Food Lion
05.2023 - 09.2023
Firefighter Recuite
Portsmouth Virginia fire-rescue
10.2022 - 12.2023
Bellman/Service Valet
Ocean Beach Club
11.2020 - 10.2022
Associate of Science - Social Sciences
Tidewater Community College