JAMES THOMPSON
Houston,TX
Summary
Exceptionally focused and reliable Armed Security Guard with an excellent record of corporate safety and security assurance. Adept with all types of firearms. Superb instincts for detecting suspicious and unusual behavior as well as preventing difficult situations from escalating into crisis situations.
Overview
6
6
years of professional experience
Work History
Armored Car Guard
Brinks Security
09.2023 - Current
- Drive automatic armored vehicles and other vehicles on designated routes servicing customer locations
- Service ATMs and Smart Safes
- Service customer stops, including delivering customer change orders and picking up deposits.
- Load/unload vehicle cargo including multiple bags and boxes of coins
- Count items, record, and sign for cargo items
- Other duties as assigned by management
Private Security Officer
State Patrol
01.2023 - 08.2023
- Patrol the grounds of the college to identify any potential hazards or suspicious individuals
- Review footage from security cameras to gather evidence during security breaches
- Protect students from harm in emergency situations
- Report suspicious behavior to the local police department when necessary
- Communicate with the local fire department and EMTs to respond to emergencies quickly
Security Guard
Locke Protective Services
03.2021 - 12.2022
- Patrolled premises on foot and by vehicle 4-5 times a shift,
reducing cases of theft by 19%
Conducted routine checkups of security equipment/systems 3
times per week, troubleshooting and completing maintenance
Trained 4 security guards and held weekly briefings to discuss
potential security issues
Directed 200+ customers, employees, and visitors to locations
within the premises while on shift, escorting them as needed
Wrote daily shift reports and submitted 98% before end of shift
Customer Service Agent
Working Solutions
01.2018 - 05.2021
- Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer
accounts and file documents. Follow communication procedures,
guidelines and policies. Take the extra mile to engage customers.
Education
Bachelor of Science - Graphic Design
Westwood Collage Technical
Anaheim, Ca United States06.2005
Skills
- Confidential Security Clearance
- First Aid and CPR certified
- Crime prevention methods
- Trained in emergency response
- Firearms safety training
- Intelligence gathering techniques
Accomplishments
- NRA certified pistol proficient
- Infantry Fireteam Leader
- ASE assessment Cert in engine performance, steering and suspension and electrical systems.
Timeline
Armored Car Guard
Brinks Security
09.2023 - Current
Private Security Officer
State Patrol
01.2023 - 08.2023
Security Guard
Locke Protective Services
03.2021 - 12.2022
Customer Service Agent
Working Solutions
01.2018 - 05.2021
Bachelor of Science - Graphic Design
Westwood Collage Technical