James Thompson
Gainesville,FL
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Director of Information Technology
Alachua County Tax Collector
09.2020 - Current
- Managed IT helpdesk that resolved over 1,000+ tickets annually with high internal customer satisfaction (2019 - 93.33%, 2020 - 96.99%, 2021 - 99.03%, 2022 - 99.76%, 2023 - 99.8%)
- Directed the planning, coordination, and implementation of IT work performed by staff and service providers towards the accomplishment of strategic objectives
- Mentor and coach technical team members
- Leveraged Microsoft's Power BI to implement an organization-wide business intelligence solution
- Utilized Microsoft Azure & Power Platform services such as Logic Apps, SQL databases, and Power Automate to increase efficiency and automation
- Maintained On-prem/Azure Active Directory for organization
- Responsible for overall organizational information security posture
- Conducts Security Awareness Training & Phishing Simulations
- Managed Microsoft 365 tenant (License assignment, AD Sync, SharePoint)
Information Security Analyst
University Of Florida
03.2020 - 09.2020
- Performed first and third party risk assessments
- Reviewed department plans for technology implementations on-premise or in the cloud and provided security recommendations
- Translated business requirements as dictated by UF IT Risk Framework into functional specifications
- Worked closely with departments on remediating any assessment findings
- Developed technical documentation and communications
Information Systems Administrator
Alachua County Tax Collector
11.2016 - 03.2020
- Provided multi-tier helpdesk support for 100+ users
- Utilized Power BI and Excel to develop insightful reports and dashboards
- Performed user account administration with Active Directory and Azure Active Directory
- Maintained and backed up servers/network equipment configurations
- Utilized Group Policies to manage/configure user and computer objects
- Automated tasks using PowerShell
- Created and maintained firewall policies and controls
- Developed and documented technology related policies and procedures
Education
Associate of Science - Network Systems Technology
Santa Fe College
Gainesville, Florida2018
Vocational Certificate - Network Server Administration
Santa Fe College
Gainesville, FL2018
Certification
- CISSP
- Certified Public Manager
- Microsoft Certified Professional
- Microsoft Certified: Power BI Data Analyst Associate
- Microsoft Certified: Azure Fundamentals
- CompTIA Security+, Network+, A+
- Credly: https://www.credly.com/users/jamesthompson
Timeline
Executive Director of Information Technology
Alachua County Tax Collector
09.2020 - Current
Information Security Analyst
University Of Florida
03.2020 - 09.2020
Information Systems Administrator
Alachua County Tax Collector
11.2016 - 03.2020
Associate of Science - Network Systems Technology
Santa Fe College
Vocational Certificate - Network Server Administration
Santa Fe College
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