Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Tillmon

Denver,CO

Summary

Compassionate Home Health Aide with background in providing personal care and hygiene assistance to elderly, disabled, and those recovering from surgeries or illnesses. Strong understanding of safety protocols, medication administration, and health education for patients' families. Notable for ability to create comfortable environments while maintaining patient dignity and confidentiality. Demonstrated impact in improving patient well-being through consistent delivery of empathetic care.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Home Health Aide

Alfa Home Health
Denver, CO
09.2023 - Current
  • Planned optimal meals based on established nutritional plans.
  • Managed patient transportation and appointment scheduling.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Assisted in ambulation and exercise routines for clients.
  • Assisted clients with proper exercises and rehabilitation.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Provided emotional support and companionship to patients.
  • Prepared meals and snacks according to prescribed diets.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Provided companionship and monitored health condition of clients.

Customer Service Representative

Victoria Secret
Denver, Colorado
04.2021 - 09.2023
  • Strengthened customer retention by offering discount options.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Customer Service Representative

Unleashed street Apparel
Denver, Colorado
11.2021 - 07.2023
  • Strengthened customer retention by offering discount options.
  • Engaged in upselling and cross-selling techniques to increase sales and enhance customer satisfaction.
  • Participated in physical inventory counts, helping ensure accurate stock levels are maintained.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Achieved personal and store sales goals with sound customer service and sales protocol.
  • Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
  • Greeted customers to determine wants or needs.

Education

High School Diploma -

Detroit Northern
Detroit, MI
08-2001

Skills

  • Client documentation
  • Medication organization
  • Patient transportation
  • Care plan assessment
  • Dressing assistance
  • Meal preparation
  • Transportation assistance

Timeline

Home Health Aide

Alfa Home Health
09.2023 - Current

Customer Service Representative

Unleashed street Apparel
11.2021 - 07.2023

Customer Service Representative

Victoria Secret
04.2021 - 09.2023

High School Diploma -

Detroit Northern
James Tillmon