Avid Golfer, Insufferable Green Bay Packers fan, Mediocre Athlete
James Tippet
Downers Grove,IL
Summary
Versatile Technical Sales Consultant with a track record of transforming client satisfaction at Origami Risk LLC and adept in SQL and client relationship management. Influenced top-tier accounts, enhancing annual revenue by $800K, and pioneered mentorship programs, bolstering team expertise and customer success.
Overview
9
9
years of professional experience
Work History
Technical Sales Consultant
Origami Risk LLC
10.2022 - Current
- Demonstrating proficiency in understanding Origami's complex technical products and services and demonstrating them to prospective clients
- Developing in-depth knowledge of industry-specific technologies and trends
- Providing technical consultation to existing clients, addressing their unique needs and aligning solutions with business objectives
- Coordinating with solution architects to provide a solution to recently acquired clients
Client Executive
Origami Risk LLC
10.2022 - 08.2023
- Led the implementation of 10+ clients ranging from large utility companies to small municipalities
- Leading the customer success of the 3rd largest client in our division of 700 clients providing an ARR of over $800K
- Managing 15 current accounts, leveraging skills in SQL, XML, HTML, CSS, and JavaScript to configure client's systems needs
- Provided mentorship to clients on how best to set up their system for their needs
- Provided advanced SQL assistance to resolve cross-company client emergencies
- Mentored several colleagues through formal program to teach how to be a Client Executive
Associate Client Executive
Origami Risk LLC
04.2021 - 10.2022
- Led the implementation of 4 clients ranging from large real estate companies to small municipalities.
- Inherited one of the 5% of “Not Satisfied” clients and transformed them into a “Very Satisfied” client within a year.
- Created custom SQL dashboards and reports that are used across the client's business to keep track of financials, claims data, and risk factors.
- Provided front-end support by converting data and process flows from the client's previous software system and offering alternative solutions
Risk Systems Analyst
Origami Risk LLC
09.2019 - 04.2021
- Managed 5 accounts, assisting on how to use the system to allow them to present data in any manner that's needed
- Assisted on multiple implementations with creation of dashboards and widgets (dynamic charts) to create presentations to show entire company
- Provided QA testing to help test new modules as well as documentation related to other internal projects.
Applications Engineer
Bruker Alicona (formerly Alicona Imaging)
02.2018 - 09.2019
- Managed our current 15 west coast accounts by engaging in yearly service visits and providing around the clock customer support
- Created comprehensive measurement solutions for quality inspection problems for potential customers to grow our client base and presented demonstrations of our products and solutions to potential customers.
Setup Configuration Specialist
Alight solutions (formerly Aon Hewitt)
07.2016 - 02.2018
- Configuration of Aon's proprietary system; responsible for identifying and debugging defects and other system errors
- Support annual enrollment for multiple clients through the Upoint portal; owning the test execution and test planning on the project
Education
Bachelor of Science - Engineering, General Engineering, Operations Research
University of Illinois
Champaign, IL05-2016
Skills
- SQL
- XML
- HTML
- CSS
- Client Relationship Management
- Effective Customer Communication
- Solution selling
- Sales training
Interests
Timeline
Technical Sales Consultant
Origami Risk LLC
10.2022 - Current
Client Executive
Origami Risk LLC
10.2022 - 08.2023
Associate Client Executive
Origami Risk LLC
04.2021 - 10.2022
Risk Systems Analyst
Origami Risk LLC
09.2019 - 04.2021
Applications Engineer
Bruker Alicona (formerly Alicona Imaging)
02.2018 - 09.2019
Setup Configuration Specialist
Alight solutions (formerly Aon Hewitt)
07.2016 - 02.2018
Bachelor of Science - Engineering, General Engineering, Operations Research
University of Illinois
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