JAMES TRINH

GS 13/04 Series 1895, 40 hours Per Week, $129,555

• Current Branch Chief over the Intelligence Division (ID).
• Previously served as Branch Chief over the Admissibility Enforcement Unit (AEU).
• Previously served as an operation chief over passenger operations.
• Currently overseeing and supervising a team consisting of approximately 70 employees throughout the San Diego Field Office.
• Proficient in the use of Microsoft applications
• Experience in the use of various CBP Intelligence applicants
• Experience in resource management,project management, planning, executing, prioritizing tasks and assignments.
• Experience in analyzing, recognizing, overcome deficiencies in the workplace.
• Experience in developing sound recommendations, ability to identify appropriate problem-solving, corrective actions when necessary.
• Skilled in labor- employee relations (LER).
• Ability to liaison; communicate and interact with internal, external partners and stakeholders.
• Ability to analyzed, interpreted and shared regulatory policy expertise.
• Providing mentorship, guidance and coaching to CBP officers and Supervisors on a regular and recurring basis to instill CBP Goals and Objectives; Leading Change, Leading People and Result Driven.
• Ability to work constructively and in collaboration with co-workers while maintaining open and honest interactions.
• Analyzed, interpreted and shared regulatory policy expertise.
• Assessed employee performance and developed improvement plans.
• Developing, executing, planning, and participating in intelligence and tactical operations, and preparing detailed accurate reports regarding inspections, gathered intelligence, and incidents.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• served as a coach and mentor to subordinates and providing recommendations of performance improvement and training needs.

GS 13/02 Series 1895, 40 hours Per Week, $106,563

• Previous served as a Passenger Operation First- Line Supervisor.
• Supervising and managing a team of approximately twenty-six officers (26), ensuring their day to day work is performed efficiently and effectively; providing technical guidance and Front-Line support to ensure proficiency throughout the port; to include Primary and Secondary system.
• Ensuring, planning, directing, organizing, assigning, and evaluating work flow through primary and secondary inspections, determining a proficient route. Coordinating, balancing, establishing support to staff through intelligence analysis, examination, and overall consensus of need.
• Supervising, mentoring, directing, and holding accountable officers to perform inspections, intelligence, analysis, examination, and law enforcement activities relating to the arrival and departure of persons, conveyances, and merchandise into the United States. Verifying the quality of cases performed in my Area of Responsibility; while maintaining professionalism and to keep the highest level of integrity.
• Understanding the fundamental of providing, building morale through principle, and techniques of management to accomplish productivity through work.
• Providing written and oral guidance, training, communicating intelligence and enforcement information, and disseminating new procedures and policy changes to subordinate supervisors and management staff.
• Ensuring HRBE, FACTS, system access requests, JAC Awards, Leave audits, and leave counselings are completed and consistently updated to ensure compliance with agency and port goals.
• An understanding of Equal Employment Opportunity policy and objectives which revolve around a workplace free of unlawful discrimination based on gender, religion, disability, and race as well as allowing for any employee to be able to apply for positions without restrictions, allowing reasonable accommodation based on disability, and creating a diverse work space.
• Conduct and examine secondary inspection of referral from Primary inspections through interviews, intensive, additional databases queries, communications verbally or written with or involving the traveling public.
• Utilizing technology such as the Grabba and government-issued smartphone to conduct secondary queries on the go with applications such as: Mobile Referral and Mobile Query, which afford the ability to be mobile and not disconnect myself from an interview. Maintaining engagement with suspected travelers and potentially identify holes in a traveler's story.
• Ability to prepare and sort accurate reports of enforcement action and activities.
• Mobile Field Force Supervisor; coordinating rapid response to emergent situations. Maintaining, and planning.

GS 12/04 Series 1895, 40 hours Per Week, $91,371

• Performed and assisted in hundreds of inadmissibility inspections, determining an individuals' intent upon arrival.
• Created various resource guides for subordinates and management staff through aides and PowerPoints.
• Have been subpoenaed to court relating to narcotics cases that I apprehended .
• An understanding of the bargaining unit agreement and how it applies to working at the Port of Entry; including the policy regarding overtime, assignments, and schedule placement.
• Understanding and effectively building good-working relationships with foreign official.
• Performed a TDY November 2018 with the Mobile Field Force, working along with the CBP Special Response Team in Calexico, California, guarding America's Frontline.
• Performed a TDY in Operation Southern Support located in Yuma, Arizona. Assisting the U.S. Border Patrol. Learning and proficient in the use of their systems.
• CBP Post 1789 Explorer Advisor since January 2016 to current.

GS 09/01 Series 1895, 40 hours Per Week, $54,035

• Conducted Primary Inspections of Cargo, Conveyances, and travelers to determine admissibility, alienage, citizenship and the need for referral to Secondary Inspection for further intensified inspection at the Port of Entry (POE) utilizing behavioral and cultural analysis.
• Ability to conduct Secondary Inspections of referrals from Primary Inspection through interviews, additional database queries, communication with other law enforcement agencies, and use of technology accessible at the Port of Entry (POE).
• Identifying, Targeting, Controlling and Examining passengers and personal effects, Cargo entering or leaving the United States to ensure the mission objective of interdicting terrorists and instruments of terror, and verifying export requirement compliance.
• Ability to analyze and determine individual's admissibility and inadmissibility first hand, prior to forwarding gathered facts up my chain of commands.
• Determining the collection of DUTY of goods or Internal Revenue Tax (I.R.T.) on inbound passengers through the Harmonized Tariff Schedule of the United States (HTSUS).
• Temporary detail lasting approximately fifteen months, assisting in conducting interviews and processing thousands of migrants seeking entry into the United States from Mexico.
• Building professional relationships internally and externally.
• Often placed in the lead position to monitor and care for over 500 migrants at any given time to ensure health and welfare were up to current standard.

GS 07/01 Series 1895, 40 hours Per Week, $38,790

• Proficient in conducting interviews and determining an individual's admissibility under the Immigration Nationality Act (INA).
• Developed, planned and participated in tactical operations with external partners and shareholders.
• Proficient in variety of law enforcement databases.

GS 05/04 Series 1895, 40 hours Per Week, $34,445

• Administering and conducting interviews, determining their admissibility. I performed over 150 initial credible fear interviews of individuals from all over the world.
• Knowledge and training in the use of NII equipment including: RIID, RadSeeker, and Z- Portal (Vehicle X-Ray).
• Experienced in working in a task force consist of internal and external partners, conducting inspection and preventing illicit contraband from leaving the United States.
• Experience and proficient in the use of all CBP Systems.