James Unger
UHaul
Chehalis
2
years of professional experience
Customer Service Representative with hands on experience in order processing, account inquiries, and phone based customer support. Skilled at building strong business relationships, answering product, pricing, and service questions quickly and confidently, and recommending solutions that fit each customer's needs. Comfortable working in fast paced, technology driven environments and committed to delivering excellent customer service through active listening, clear communication, and problem solving.
Work History
Security Officer
10 Months- Answered phone calls and handled scheduling/account inquiries for appointments
- Communicated with customers and drivers to resolve questions and provide accurate information
- Used strong problem-solving and listening skills to handle situations quickly and professionally
- Maintained detailed records and documentation with accuracy and attention to detail
Customer Service Representative
2 Years 2 Months- Processed customer orders and handled account inquiries using company technology systems
- Made product recommendations based on customer needs to provide the best solutions
- Answered product, pricing, and service questions quickly and confidently
- Built strong business relationships with customers over phone, email, and in person interactions
- Delivered excellent customer service through active listening, clear communication, and problem solving
- Helped customers navigate rental options and online scheduling with ease
Education
Bachelor of Science - DATA ANALYST
Skills
Customer Service & Communication
Problem Solving & Active Listening
Order Processing & Account Management
Product Knowledge & Solutions Recommendations
Phone
Email & Chat Support
Multitasking in Fast-Paced Environments
Timeline
Security Officer
Metro One
10.2025 - CurrentRead More
Customer Service Representative
UHaul
06.2024 - CurrentRead More
Western Governors University
Bachelor of Science from DATA ANALYST
Read More