James Valenciano
Dallas,TX
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/Customer Care Representative
Fred Meyer
Newberg , OR
02.2023 - 11.2023
- Helped with purchases and signed customers up for rewards program.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Customer Service Representative
Amazon
Kennewick, WA
04.2022 - 01.2023
- Strengthened customer retention by offering discount options.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
Bartender/Server
Silos Bar and Grill
Kennewick , WA
03.2020 - 10.2022
- Provided drink suggestions to customers based on their preferences.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Made friendly conversation with customers to provide enjoyable bar experience.
Education
GED -
Chemeketa Community College
Salem, OR05-2005
Skills
- Product restocking
- Returns processing
- Drawer balancing
- Basic math
- Staff training
- Written and verbal communication
Certification
- TABC
- Texas Food Handlers Card
- Forklift Certification
- Stand up Reach lift Certification
Timeline
Cashier/Customer Care Representative
Fred Meyer
02.2023 - 11.2023
Customer Service Representative
Amazon
04.2022 - 01.2023
Bartender/Server
Silos Bar and Grill
03.2020 - 10.2022
GED -
Chemeketa Community College
Similar Profiles
Dominiq MaricaDominiq Marica
Cashier at Fred MeyerCashier at Fred Meyer
SYDNEY BOGGSSYDNEY BOGGS
HABA Team Lead at Fred MeyerHABA Team Lead at Fred Meyer
Samuel ClaseySamuel Clasey
Tech Consultant at Kroger - Fred MeyerTech Consultant at Kroger - Fred Meyer
Brandy PorterBrandy Porter
Floral Manager at Fred MeyerFloral Manager at Fred Meyer
Rebeca MartinezRebeca Martinez
Medical Billing Clerk at Dallas County Hospital/ParklandMedical Billing Clerk at Dallas County Hospital/Parkland