Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

James Vermillion

Leesburg,FL

Summary

Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Upbeat, customer-focused Sales Associate with 15 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Sales Associate

Lowes Home Improvment
Leesburg, FL
12.2023 - Current
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Demonstrated product features and benefits for customers' needs.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Upsold additional items based on customer interests and needs.
  • Handled customer complaints in a professional manner.
  • Assessed customer needs to provide assistance and information on product features.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers and provided exceptional customer service.
  • Used technology resources to assist customers in locating and selecting items.
  • Described merchandise and explained use, operation and care.
  • Adhered to company initiatives and achieved established goals.
  • Greeted customers to determine wants or needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Provided accurate information about products, prices and services.
  • Increased purchase amounts by cross-selling with similar products.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Worked with fellow sales team members to achieve group targets.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Delivered products to customer locations on time.

Warehouse Worker

Disney Worldwide Services, Inc.
Orlando, FL
01.2023 - 10.2024
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
  • Operated forklift, pallet jack, or other equipment as needed.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Adhered to company and operational procedures when using heavy equipment, forklifts, pallet runners, pallet jacks and palletizers.
  • Tracked merchandise movements using RF scanners.
  • Assisted in training new warehouse employees.
  • Organized and stored items in warehouse using pallet jacks and hand trucks.
  • Maintained accurate records of orders, shipments, and inventory.
  • Read orders to verify attributes and quantities of merchandise.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Placed products on conveyors for final wrapping and shipment.
  • Followed SOP procedures to prevent mix ups and damages during order fulfillment process.
  • Organized boxes or bags and palletized orders based on carrier method.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes, or pallets.
  • Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Followed proper packaging requirements depending on order size and type.
  • Prepared domestic and international shipments for transportation.
  • Accepted, processed and quickly filled orders.
  • Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Ensured compliance with safety regulations while handling hazardous materials.
  • Pulled and packed products from shelves based on customer orders.
  • Adhered strictly to departmental policies and procedures at all times.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Packaged items for shipping following established procedures.
  • Wrapped and moved pallets to designated carrier area.
  • Verified items correctly matched to sales check for packing and shipment.
  • Packed merchandise for delivery and moved items to delivery area.
  • Filled orders according to defined standards using standard picking system.
  • Verified order accuracy prior to shipment.
  • Utilized barcode scanners to track all merchandise movements accurately.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Operated forklift and pallet jack to transport heavy loads.
  • Located merchandise from shelves and storage areas to fill orders.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Understood and followed oral and written directions.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.

Post Master

United States Postal Service, USPS
Mascotte, FL
10.1992 - 12.2021
  • Created promotional campaigns to increase awareness of postal services available in the area.
  • Maintained financial records, including budgets, expenditures, and income.
  • Monitored security cameras to ensure safe working environment for staff members.
  • Enabled employees to boost skills by conducting training programs.
  • Evaluated employee performance, offering feedback on areas needing improvement.
  • Monitored staff member adherence with regulations and procedures.
  • Inspected packages for proper postage and labeling before sending out mail items.
  • Resolved customer complaints quickly to promote improved service.
  • Coordinated retail product display, stocking and pricing.
  • Maintained accurate inventory levels for a variety of products and services offered by the post office.
  • Collected payments for mail services or goods.
  • Organized mail sorting operations to ensure timely delivery.
  • Organized and supervised activities in [Number]-employee post office and handled organizing and processing incoming and outgoing mail.
  • Conducted regular maintenance on all postal equipment such as scales, computers, printers.
  • Communicated postal laws and regulations.
  • Performed daily opening and closing procedures of the post office.
  • Developed strategies to improve efficiency within the post office's operations.
  • Supervised and coordinated postal facility's operational, management, and supportive services.
  • Processed payments from customers using credit cards or other payment methods.
  • Drafted and submitted detailed reports of post office activities to supervisors.
  • Prepared reports on operational activities for upper management review.
  • Responded to customer inquiries regarding postal services, pricing, and package tracking.
  • Provided support during peak times such as holidays or special events requiring additional staffing resources.
  • Ensured compliance with safety regulations when handling hazardous materials or equipment.
  • Recruited and hired personnel to add talent to team.
  • Resolved customer complaints in an efficient manner while providing excellent customer service.
  • Processed incoming and outgoing mail according to postal regulations.
  • Helped customers pick out post office products.
  • Managed relationships with vendors to maintain quality supplies at competitive prices.
  • Balanced cash drawers at the end of each shift.
  • Reviewed employees' work schedules and attendance prior to submission to payroll department.
  • Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
  • Provided customer service to patrons of the post office.
  • Assisted in the hiring and training of new employees.
  • Kept shifts properly staffed by creating and distributing work schedules.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Delivered products to customer locations on time.
  • Maintained schedule of class assignments to meet deadlines.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with others to discuss new opportunities.
  • Completed day-to-day duties accurately and efficiently.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Planned and completed group projects, working smoothly with others.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.

Education

High School Diploma -

Truman High School
Independence, MO
05-1976

Accounting

Longview Community College
Lee's Summit, MO

Skills

  • Promotional Support
  • Business Development
  • Contract Preparation
  • Sales Development
  • Order Processing
  • Inventory Control
  • Upselling
  • Customer Needs Assessment
  • Merchandising Understanding
  • Cash Handling Accuracy
  • Retail Store Operations
  • Complex Problem-Solving
  • Dispute Mediation
  • Sales Expertise
  • Cash Register Operation
  • Shipment Processing
  • Problem-Solving Skills
  • Flexible Schedule
  • Outgoing Personality
  • Stocking and Receiving
  • Time Management
  • Meeting Deadlines
  • Energetic Self-Starter
  • Teamwork and Collaboration
  • Problem-Solving
  • Customer Service
  • Store Opening and Closing
  • Service-Oriented
  • Exceptional Customer Service
  • Listening Skills
  • Guest Relations

Affiliations

Gardening, landscaping, golf, spouse and dog time.

Accomplishments

Promoted to Postmaster

Certification

License to operate forklift and pallet rider.

Languages

English
Professional

References

References available upon request.

Timeline

Sales Associate

Lowes Home Improvment
12.2023 - Current

Warehouse Worker

Disney Worldwide Services, Inc.
01.2023 - 10.2024

Post Master

United States Postal Service, USPS
10.1992 - 12.2021

High School Diploma -

Truman High School

Accounting

Longview Community College

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James Vermillion