Summary
Work History
Education
Skills
Timeline
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James Villa

Waldorf,MD

Summary

Dynamic and results-oriented professional with a proven track record at Chick-fil-A, where exceptional customer service and teamwork led to enhanced operational efficiency and customer satisfaction. Skilled in cash handling and problem-solving, I excel in fast-paced environments, consistently prioritizing tasks for optimal productivity and fostering a collaborative team atmosphere. I have gained leadership qualities from four years of JROTC. I graduated High School as the 2nd Squadron Commander and the rank of Cadet 1st lieutenant. I have had experience in leading both a classroom full of students and Officers under me.

Work History

Team Member

Chick-fil-A
La Plata, MD
06.2022 - 08.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.

Education

High School Diploma -

Henry E. Lackey
Indian Head, MD
05.2023

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Clear Communication
  • Attention to Detail
  • Following Instructions
  • Cash Handling
  • Leadership Qualities
  • Decision-making capabilities
  • Computer Skills
  • Safety understanding
  • Heavy Lifting
  • Creativity and Innovation
  • Product Knowledge
  • Organizing Work Stations
  • Training and mentoring

Timeline

Team Member

Chick-fil-A
06.2022 - 08.2022

High School Diploma -

Henry E. Lackey
James Villa