James Volkman

Government Contract with Bureau of the Fiscal Service

Assist in the requirements, design, developing, supporting, and maintaining of Artiva applications

Artiva Workflow design and administration

Artiva script language

SQL and query optimization

Artiva Webstation customization

Artiva HCx scripting and testing

InterSystems Caché SQL

Provide support, development, automation, quality control, SQL, IT,
and other functions as needed

Identify, champion, and implement process improvements

Innovative business process outsourcing and accounts receivable management solutions to some of the largest private and public healthcare organizations and academic institutions in the Nation. I was a Software Developer/Business Analyst reporting to the Manager of Information Systems

• Finvi Artiva RM development
• Computer programming (VB-like language), Cache SQL, SAP Crystal Reports, and MS PowerShell
• Business Analysis, Design, Testing, Implementation, and Quality Assurance Testing
• Development & Testing of Reports
• Manage Help Desk Queue
• Establish priorities, setting deadlines, and monitoring to ensure timely completion
• Develop work products as requested to meet business needs
  
  

Assists in the accounts receivable process for healthcare facilities, financial services businesses, and government entities. I was a member of the application support and development team who reported to the I.T. Director.

• Managing Help Desk Queue
• Interacting with customers to understand their needs
• Business Analysis, Design, Testing, Implementation, and Quality Assurance Testing
• Creating custom financial and operational reports and dashboards using Finvi Bridgeworks reporting tool, Rocket Software ODBC SQL, Pick/Basic, MS Excel, Python, and MS PowerShell
• Database Configuration, Development, and Testing
• Work on multiple assignments with competing priorities
• Responding to data calls or ad hoc requests for information
  
  

Walgreens is an American company that operates the second-largest pharmacy store chain in the United States. I was a contract Data Analyst who reported to the Senior Director of Digital Product Management.

• Review work products and provided feedback
• Identify and document detailed business rules and use cases based on requirements analysis
• Research and resolve issues regarding integrity of data flow into databases.
• Utilize data visualization tools to effectively communicate business insights
• Develop tables, views and materialized views using SQL, Access VBA, and MS Excel
• Vendor Rate Audit
• Data Validation
• Used MS Excel ODBC, MS Access VBA, and MS Power BI for vendor rate project

Recovery Management Services is a full-service collection agency that works exclusively in the area of liberal arts higher education receivables. I was a Data Analyst reporting to both the I.T. Director and Director of Operations

• Identify and document detailed business rules and use cases based on requirements analysis
• Research and resolve issues regarding integrity of data flow into databases
• Utilize data visualization tools to effectively communicate business insights
• Develop tables, views and materialized views using SQL
• Manage key department business intelligence applications and data warehouse acting as technical liaison for data warehouse / contact management system issues
• Work closely with business stakeholders to further enhance data warehouse /business intelligence environments to meet operational objectives
• Maintain ETL Workflows resulting in systems integration and/or business intelligence source table from multiple data sources
• Provide second tier production support for clients, troubleshooting authentication, and aggregation issues with third-party vendor application, performing data and root cause analysis, as well as executing and writing Custom database queries
• Custom programming using MS T-SQL, MS PowerShell, and/or MS VBA
• Application support of Genesys Latitude Receivables Management Software
• Test and Implementation of batch payment processing
• Automation of several nightly processes

Harris & Harris, Ltd. is a nationwide provider of accounts receivable management services and performs collections for clients in healthcare, utility, and government. I was a Business Analyst reporting to the Director of Application Support.

• Define/improve business processes
• Research and determine root causes of problems
• Support Business Strategies
• Work with internal and external Healthcare and Municipal clients during integration of clients' processes and procedures using Finvi CUBS (Columbia Ultimate) Receivables Management Software
• Data analysis, design, and testing on custom programming applications between client and host system
• Troubleshoot reported application issues
• Responsible for timely management of ticket queue in ticketing system, documentation of troubleshooting and resolution within the tickets, and client communications
• Custom reports via PICK/BASIC and/or Accuterm scripting
• Test and implementation of real-time payment processing
• Support leadership team with reporting, analysis and business presentations to inform divisional strategies.

Diaz Anselmo & Associates P.A. provides legal services to the banking and mortgage industry with an emphasis in Judicial State practice. The Firm concentrates in creditor's rights, foreclosure, bankruptcy, litigation, and real estate transactions. I was a Database Analyst reporting to the Director of Operations.

• Report and Process Automation via MS Access VBA, MS Access SQL, Excel, and DOS scripting
• Analyze potential alternatives to issues and presented proposals for resolution
• Working directly with managers and end users in designing application enhancements
• Data Aggregation and Analysis
• Perform daily, weekly, and monthly routine client procedures
• Application support of Collection-Master Commercial Legal Software Collection System

Compusystems is a full-service registration provider to many of the world's top event organizers. They offer services spanning registration, data analytics, attendance promotion and lead management. I was a Data Analyst reporting to the Manager of Data Analysts/Web Programmers

• Initiate and complete project activities and work products to meet competing deadlines
• Ingres SQL Programming and maintenance of trade show industry databases
• Import, clean, transform, validate, and model data via UNIX
• Perform daily, weekly, and monthly routine client processes
• New client implementation support and testing
• Participate in client meetings to define show objectives and hold primary responsibility for timely delivery of all show requests

Nationwide provider of accounts receivable management services and performs collections for clients in healthcare, utility, and government. I was a Database Project Leader reporting to the I.T. Director.

• Program Analysis, Quality Control, and Testing for Third-Party programming consultants
• Utilize, enhance, and manage software tools catered to organizing and scheduling Client Operational tasks, Help Desk requests, and other functions related to operations
• Letter design, testing, and mailings for government, utility, healthcare, retail, financial services, and credit card collections
• Finvi CUBS Collections software support
• New client implementations
• Work with Client Services on Custom reporting, balance reconciliations, and inventory discrepancies
• Daily Operational Activities using Linux and Pick/BASIC
• Data Aggregation and Analysis
• Perform daily, weekly, and monthly routine client processes and procedures
• Work with multiple vendors instituting ETL data processes and payment programming

U.S. arm of the EOS Group, a worldwide accounts receivables collection and financial services provider. I was an Analyst reporting to the I.T. Director for an office that specialized in Early-Out Healthcare Receivables. Our clients included several large hospital chains.

• Work with external Healthcare clients during the integration of the clients’ processes and procedures with internal collections system
• Report and Process Automation using Pick/DataBasic, VBScript, Accuterm Script, and Excel VBA
• PC Setup & User Support
• Outgoing Letter Development and Mailings
• Finvi CUBS Collections software support
• Develop collection Workflow strategies
• Custom reporting requests
• Daily Operational Activities
• Addressing Daily Fires
• Set up users on vendor systems such as Meditech, Cerner, and EPIC

Debt collection agency located in Visalia, California. They specialize in medical receivables, utilities, and government receivables. I was an Analyst in the Information Technology Department where I reported to a leadership team comprising the Owner, IT Manager, Collections Manager, and H.R. Director.

• Finvi CUBS Receivables Management Software support
• Ensure compliance with policies or procedures
• Resolve customer concerns while ensuring adherence to company policy and regulatory compliance
• Technical support to both internal and external customers
• Work with staff on several process improvement projects
• Provide data and operational analysis
• Report and Process Automation using MS VBScript, MS VBA, Accuterm Script, and Active Perl
• Custom reporting requests
• Perform operational maintenance and support
• Collector performance measurement by automating queries from the Finvi CUBS collection system
• Assume responsibility of minor network administration duties
• Analyze, design and document business requirements
• Create custom reports based off TCN's web dialer/voice broadcasting software

Provides accounts receivables and litigation services for banks and credit unions. I was a Database Analyst in the Information Technology Department where I reported to the Director of Operations and C.I.O.

• Author and presented briefings to management
• Participate in planning, design, development, testing, and delivery of reports
• Provide data and operational analysis
• Perform operational maintenance and compliance
• Incorporate process automation
• Document business processes and Workflows
• Create specifications for database/reports to meet business requirements
• Outbound/Dialer Campaign Management using IAT CT Center
• Maintenance of Workflow strategy in Finvi CUBS Account Flow Manager

National law firm (largest in Texas) with a practice dedicated to the collection of delinquent government receivables. I was a Data Analyst where I reported to the Director of the Austin call center.

• Develop and implement Finvi CUBS collections strategies
• Provide data and operational analysis
• Perform operational maintenance and compliance
• Assist in meeting client due diligence requirements
• Custom reporting requests using MS Access, MS Excel, and MS VBA
• Collection/call center analytics

I was a Data Analyst for both the Information Technology and Accounting Departments of a nationwide financial services firm that specialized in management of consumer debt. I reported to the DBA/Data Architect. Thornton also manages accounts on behalf of third-party owners and originators such as large banks, finance companies and credit card companies.

• Analyze, recommend, and implement business process improvements
• Created and maintained variety of performance reports using SQL Server and SAP Crystal Reports
• Developed front-end applications for using .asp
• Processed all incoming/outgoing payments (lockbox processing)
• Incorporated process automation using Finvi Artiva, MS VBScript, and ProComm Aspect scripting
• Workflow Management within Finvi Artiva collection system
• Create and manage predictive dialer campaigns using CT Vision (Finvi) Predictive Dialer
• Estimate, develop, and monitor project plans for medium sized projects spanning multiple application areas

Largest natural gas distribution company in Illinois. Management Analyst for Effectiveness Review Team reporting to Sr. Manager of Internal Controls. Worked through full life cycle of various short and long-term projects with goals of achieving process improvement, cost savings, increased revenue, and quality assurance. Some projects dealt with meter inventory and reconciliation, gas loss, super-compressibility, pressure regulation, rate adjustments, etc…

• Data, statistical, gap, and financial analysis using ACL, MS Excel, MS Access, and various statistical programs
• Facilitate analysis and documentation for design of new business processes
• Facilitate team meetings
• Work with project managers, architects, and other team members to define metrics and performance goals for solutions
• Develop several standalone applications for co-workers using Visual Basic with Microsoft Access as back-end
• Work with business units in identification of opportunities to increase revenues, reduce expenses, improve operational efficiency, maximize performance, minimize risk, and enhance customer loyalty