Kimberly Cole
Mesa,AZ
Summary
Accomplished Realtor and Property Manager at SJ Fowler Real Estate, adept in client relations and property marketing, showcasing a tech-savvy mindset and negotiation expertise. Elevated client satisfaction and sales through strategic marketing and personalized service. Demonstrated leadership as The Pour House Co-owner, enhancing profits and staff performance with innovative training and operational improvements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Realtor, Property Manager
SJ Fowler Real Estate
2020.10 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Server Bartender
Vitos Italian Restaurant
2017.04 - 2021.04
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Upsold high-profit items to enhance sales numbers.
Restaurant Owner
The Pour House
2012.01 - 2016.08
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and [Number] employees.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Paralegal - Law
Rio Salado Community College
Tempe, AZReal Estate License - Real Estate
Arizona School of Real Estate & Business
Scottsdale, AZ04.2002
Associate of Applied Science - Criminal Justice
Moraine Valley CC
Palos Hills, IL05.1989
Skills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Tech-savvy mindset
- Property Marketing
- Negotiation
- Sales negotiation
- Local area familiarity
- Buyer representation competence
- Property Management
- Leasing and sales
- Pricing negotiation
- Price Structuring
- Property Research
- Real estate law understanding
- Sales Development
- Property tours and inspections
- Seller representation aptitude
- Administrative Support
- Property management know-how
- Works well independently
- Client-oriented
- Client management
- Contract Preparation
- Active Arizona Real Estate License
- Lead Follow Up
- House showings
- Property valuation
- Sales Presentations
- Negotiation expertise
- MLS expert
- Buyer contracts
- Contracting
- Rental management
- Clean Driving Record
- Notary Public
- Lease drafting
- Payment Collection
- Buyer and Seller Representation
Affiliations
- Mesa Chamber of Commerce
Certification
- Real Estate Salesperson License - Arizona Real Estate Commission.
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- CNE Certified Negotiation Expert
- RSPS - Resort and Second Home Specialist
- Military Relocation Professional (MRP) Certification - National Association of Realtors.
- Resort & Second-Home Property Specialist (RSPS) - National Association of Realtors.
- ServSafe Food Handler's Certification
Paddle boarding, hiking & travel
I am an outdoor enthusiast . I paddleboard, Hike & travel whenever I can.
Timeline
Realtor, Property Manager
SJ Fowler Real Estate
2020.10 - Current
Server Bartender
Vitos Italian Restaurant
2017.04 - 2021.04
Restaurant Owner
The Pour House
2012.01 - 2016.08
Paralegal - Law
Rio Salado Community College
Real Estate License - Real Estate
Arizona School of Real Estate & Business
Associate of Applied Science - Criminal Justice
Moraine Valley CC
- Real Estate Salesperson License - Arizona Real Estate Commission.
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- CNE Certified Negotiation Expert
- RSPS - Resort and Second Home Specialist
- Military Relocation Professional (MRP) Certification - National Association of Realtors.
- Resort & Second-Home Property Specialist (RSPS) - National Association of Realtors.
- ServSafe Food Handler's Certification
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