Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

James Voss

Wauconda,IL

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Hydraulic Technician Machine Shop ManagerParks Maintenance WorkerMaintenance Supervisor

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Wauconda, IL
Open to relocation: Yes

Important To Me

Work-life balanceCompany CultureHealthcare benefitsStock Options / Equity / Profit Sharing401k match

Summary

Results-driven Hydraulic Technician with a proven track record at H.E.A.T, excelling in enhancing system performance and maximizing efficiency. Demonstrated strong problem-solving abilities and effective communication, leading to increased customer satisfaction and significant cost savings through efficient repairs. Committed to customer satisfaction, quality, and purposeful process.

Overview

19
19
years of professional experience

Work History

Hydraulic Technician

H.E.A.T
Itasca, IL
11.2019 - Current
  • I joined this company with only one other employee/owner and we grew it into a million dollar a year business for the last few years. We handled every aspect of the hydraulic system from full power units, to pumps and cylinders.
  • Breakdowns, rebuilds, engineered parts, welding of power units, electrical controls; everything was done in house.
  • Diagnosed hydraulic system issues to ensure optimal performance and reliability.
  • Performed routine maintenance on hydraulic equipment to extend lifespan and prevent failures.
  • Assisted in the assembly and disassembly of hydraulic components using specialized tools.
  • Collaborated with team members to troubleshoot and resolve mechanical problems efficiently.
  • Improved hydraulic system performance by diagnosing and repairing malfunctions in a timely manner.
  • Saved money by reworking parts suitable for refurbishment.
  • Assessed and tore down parts such as pumps, motors and cylinders in different pieces of equipment.
  • Cleaned and lubricated parts to maximize life of equipment and improve performance.
  • Increased customer satisfaction through prompt response time and effective communication of technical issues.
  • Strengthened client relationships through consistent delivery of exceptional workmanship in the repair or replacement of hydraulic components.
  • Maintained tools in good working order to minimize repair delays and provide top-notch service to each customer.
  • Minimized disruption to client operations by coordinating with stakeholders to schedule repairs during optimal timeframes.
  • Developed strong rapport with suppliers, ensuring access to high-quality parts at competitive prices for project needs.
  • Undertook new tasks or projects to meet business needs or requirements.

Machine Shop Manager

Kieh Metallurgical Services
Bellwood, IL
06.2014 - 11.2019
  • Being a small, specialized shop I handled everything from receiving and logging the work to machining the products for testing.
  • Anywhere from 100-600 pieces weekly would be logged individually and marked for testing.
  • Oversaw daily operations to ensure efficient workflow and production standards.
  • Managed team performance and provided training on safety protocols and machinery use.
  • Implemented process improvements that enhanced productivity and reduced downtime.
  • Maintained equipment calibration schedules to uphold quality control measures.
  • Coordinated inventory management, optimizing stock levels for production needs.
  • Led cross-functional meetings to address operational challenges and align goals.
  • Evaluated staff performance, providing feedback to drive professional development initiatives.
  • Troubleshot complex machining issues quickly and effectively to minimize downtime while maintaining quality standards.
  • Developed machining strategies for complex parts, resulting in reduced production times and increased profitability.
  • Managed a team of machinists to produce high-quality products, ensuring on-time delivery and customer satisfaction.
  • Enhanced production efficiency by implementing lean manufacturing principles and streamlining processes.
  • Mentored junior machinists on advanced techniques, promoting skill development and increasing overall shop productivity.
  • Participated in continuous improvement initiatives aimed at reducing waste, increasing efficiency, and elevating overall shop performance.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail

Receiving Lead

Jewel-Osco Pharmacy
06.2013 - 2015
  • Oversaw receiving operations to ensure accurate processing of shipments.
  • Trained and mentored new staff on best practices for inventory management.
  • Implemented streamlined workflows, enhancing efficiency in product handling.
  • Conducted regular audits of received goods to maintain inventory accuracy.
  • Coordinated with vendors to resolve discrepancies in shipment deliveries.
  • Resolved discrepancies in shipment deliveries, maintaining accurate records and preventing errors.
  • Enhanced warehouse efficiency by implementing new receiving processes and procedures.
  • Reviewed purchase orders to verify accuracy, addressing any discrepancies before processing shipments.
  • Managed the scheduling of incoming shipments, optimizing workflow and maintaining a balanced workload for staff members.
  • Streamlined inventory management for improved accuracy and reduced product loss.
  • Improved warehouse organization by redesigning storage layout for optimal space utilization.
  • Coordinated with vendors to ensure timely delivery of products, minimizing delays and disruptions.
  • Conducted regular inventory audits to identify discrepancies early on, avoiding costly mistakes down the line.
  • Implemented safety protocols within the receiving area, reducing workplace accidents and injuries.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Managed warehouse operations and verified proper shipment procedures.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Front End Supervisor

Jewel-Osco Pharmacy
Illinois
08.2007 - 2013
  • Trained and mentored team members on customer service best practices and operational procedures.
  • Coordinated inventory management, optimizing stock levels to reduce waste and improve availability.
  • Implemented workflow improvements, enhancing efficiency in prescription processing and customer interactions.
  • Monitored staff performance, providing constructive feedback to foster professional development and teamwork.
  • Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels through effective communication.
  • Assisted in scheduling shifts, balancing workload across staff to maintain optimal service levels during peak hours.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
  • Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
  • Fostered culture of teamwork and cooperation among staff, leading to more effective problem resolution.
  • Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
  • Streamlined front-end operations, allowing for more efficient customer flow during rush periods.
  • Led by example in customer interactions, setting high standard for service that team members followed.
  • Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
  • Conducted regular performance reviews, providing constructive feedback and identifying areas for development.
  • Enhanced team morale and productivity by implementing weekly feedback sessions.
  • Improved customer checkout experience with introduction of faster, user-friendly payment systems.

Education

Associate of Applied Science - Manufacturing

College of DuPage
Glen Ellyn, IL

Secondary Education

Aurora University
Aurora, IL

Skills

I absolutely move with purpose I like my steps to be calculated and not wasted Very big advocate of efficiency while working safely

Component fabrication

Hose assembly

Pump installation

Hydraulic troubleshooting

Flow control

Maintenance expertise

Industrial hydraulics

Cylinder rebuilding

Seal replacement

Fluid power systems

Component repair

Teamwork and collaboration

Time management

Attention to detail

Multitasking Abilities

Reliability

Machine operation

Active listening

Adaptability and flexibility

Decision-making

Relationship building

Machine maintenance

Timeline

Hydraulic Technician

H.E.A.T
11.2019 - Current

Machine Shop Manager

Kieh Metallurgical Services
06.2014 - 11.2019

Receiving Lead

Jewel-Osco Pharmacy
06.2013 - 2015

Front End Supervisor

Jewel-Osco Pharmacy
08.2007 - 2013

Associate of Applied Science - Manufacturing

College of DuPage

Secondary Education

Aurora University

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