James Walsh
Las Vegas
Summary
Accomplished Table Games Dealer with a proven track record at FontaineBleau Las Vegas and many other properties throughout my casino career. Enhancing customer satisfaction and retention through exceptional service and efficient game management. Skilled in stress tolerance and strong mathematical abilities, I excel in creating a positive, engaging atmosphere, fostering teamwork, and ensuring compliance. My approach has significantly contributed to a fun and secure gaming environment.
Overview
21
21
years of professional experience
Work History
Casino Dealer
FontaineBleau Las Vegas
10.2024 - Current
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Dealt casino games proficiently and by all policies and procedures. Games include Blackjack, Craps, Roulette, Pai Gow Poker, and all Carnival Games.
Table Games Dealer
Sycuan Casino Resort
05.2017 - 09.2024
- Dealt Craps, Roulette, Blackjack, Baccarat, Pai Gow, and all Carnival Games.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Assisted players with placing bets, educating on game rules to increase understanding.
Table Games Supervisor
Valley Forge Casino Resort
03.2012 - 03.2017
- Supervised anywhere from four to six table games.
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
Table Games Dual Rate Dealer
Parx Casino Resort
12.2009 - 03.2012
- Supervised anywhere from four to six table games.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Monitored players behavior, taking appropriate action against rule violations.
Table Games Dealer
Trump Marina Casino Resort
06.2004 - 12.2009
- Dealt Roulette, Blackjack, Baccarat, and all Carnival Games.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Education
Certificate of Completion -
The Casino Institute
04.2019
High School Diploma -
Neshaminy High School
06.2008
Certificate of Completion - Table Games
Casino Dealer School
07.1996
Skills
- Stress Tolerance
- Excellent customer service
- Strong mathematical skills
- Teamwork and Collaboration
- Professional Demeanor
- Self Motivation
- Attention to Detail
- Adaptability and Flexibility
- Relationship Building
- Goal Setting
Timeline
Casino Dealer
FontaineBleau Las Vegas
10.2024 - Current
Table Games Dealer
Sycuan Casino Resort
05.2017 - 09.2024
Table Games Supervisor
Valley Forge Casino Resort
03.2012 - 03.2017
Table Games Dual Rate Dealer
Parx Casino Resort
12.2009 - 03.2012
Table Games Dealer
Trump Marina Casino Resort
06.2004 - 12.2009
High School Diploma -
Neshaminy High School
Certificate of Completion - Table Games
Casino Dealer School
Certificate of Completion -
The Casino Institute