James Wartman
North Olmsted,OH
Summary
Experienced restaurant general manager with a strong drive for success and a track record of over a decade in effectively managing restaurant operations. Skilled in developing high-performing teams and ensuring exceptional customer service, resulting in increased sales and streamlined operations. Known for fostering a culture of excellence, consistently achieving success in accomplishing business objectives, optimizing efficiency, and delivering outstanding customer experiences.
Overview
14
14
years of professional experience
Work History
General Manager
Mcdonald's
01.2011 - Current
- Led all aspects of restaurant operations, managing a team of crew and managers while maintaining a productive and positive work environment.
- Successfully managed operations across multiple restaurant locations, ensuring consistency in performance, customer experience, and adherence to company standards.
- Developed and executed strategies that resulted in a consistent increase in annual sales and improved customer satisfaction.
- Hired, trained, and mentored team members, reducing employee turnover and fostering professional growth.
- Maintained high service standards by ensuring fast, accurate, and friendly customer service.
- Controlled operational expenses by managing food and labor costs through effective scheduling and inventory management.
- Analyzed P&L reports regularly, identifying opportunities for growth and ensuring sales targets were met or exceeded.
- Managed equipment maintenance and repairs, ensuring smooth daily operations and minimal downtime.
Skills
- Staff Development & Performance Management
- Recruiting, Training & Scheduling
- Conflict Resolution & Problem-Solving
- Strategic Planning, Budgeting & P&L Oversight
- Inventory Control & Cost Optimization
- Effective Communication, Team Collaboration & Relationship Building
- Guest Experience Enhancement
- Equipment Maintenance & Troubleshooting
Timeline
General Manager
Mcdonald's
01.2011 - Current