James Wartman
North Olmsted,OH
Summary
Experienced restaurant general manager with a strong drive for success and a track record of over a decade in effectively managing restaurant operations. Skilled in developing high-performing teams and ensuring exceptional customer service, resulting in increased sales and streamlined operations. Known for fostering a culture of excellence, consistently achieving success in accomplishing business objectives, optimizing efficiency, and delivering outstanding customer experiences.
Overview
14
14
years of professional experience
Work History
General Manager
Mcdonald's
Medina, OH
01.2011 - Current
- Led all aspects of restaurant operations, managing a team of crew and managers while maintaining a productive and positive work environment.
- Successfully managed operations across multiple restaurant locations, ensuring consistency in performance, customer experience, and adherence to company standards.
- Developed and executed strategies that resulted in a consistent increase in annual sales and improved customer satisfaction.
- Hired, trained, and mentored team members, reducing employee turnover and fostering professional growth.
- Maintained high service standards by ensuring fast, accurate, and friendly customer service.
- Controlled operational expenses by managing food and labor costs through effective scheduling and inventory management.
- Analyzed P&L reports regularly, identifying opportunities for growth and ensuring sales targets were met or exceeded.
- Managed equipment maintenance and repairs, ensuring smooth daily operations and minimal downtime.
Skills
- Staff Development & Performance Management
- Recruiting, Training & Scheduling
- Conflict Resolution & Problem-Solving
- Strategic Planning, Budgeting & P&L Oversight
- Inventory Control & Cost Optimization
- Effective Communication, Team Collaboration & Relationship Building
- Guest Experience Enhancement
- Equipment Maintenance & Troubleshooting
Timeline
General Manager
Mcdonald's
01.2011 - Current