Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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James Wasley

Holly Springs,NC

Summary

Customer service and retail experience with a track record of delivering consistent support in fast-paced environments. Skilled in problem-solving, accurate information handling, and maintaining service quality standards. Ready to transfer core service skills to a new field through rapid learning and process adherence. Early-career sales and customer support professional with experience in retail, banking service, and delivery. Skilled in customer relationship management, point of sale systems, Salesforce, and Google Workspace, with a focus on trust, problem-solving, and smooth service.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Academy Sports and Outdoors
Apex, North Carolina
11.2025 - 05.2026
  • Guided customers in product selection across sports, outdoor, and apparel departments to enhance the shopping experience.
  • Resolved customer inquiries regarding products, pricing, and promotions to facilitate informed purchasing decisions.
  • Operated cash registers and processed sales, returns, and exchanges.
  • Assisted with loyalty program enrollment and communicated benefits to increase customer retention.

Customer Support Specialist

Civic Federal Credit Union
Raleigh, North Carolina
07.2025 - 11.2025
  • Resolved card and online banking issues for members at the service desk.
  • Delivered prompt and knowledgeable support for routine questions and service complaints, contributing to positive customer experiences.
  • Assisted members with account inquiries, enhancing overall member satisfaction at a federal credit union service desk.
  • Supported customer satisfaction through clear communication and problem-solving skills.
  • Handled deposits, withdrawals, and loan payments with accuracy.
  • Compiled comprehensive customer feedback reports to inform management and improve service delivery.
  • Monitored daily computer system performance.

Delivery Driver

Papa John's Pizza
Holly Springs, North Carolina
01.2022 - 05.2025
  • Delivered Papa John's pizza orders safely to customers.
  • Packed orders efficiently to support timely deliveries.
  • Updated store staff and customers on order status to enhance communication.

Education

Bachelor of Science - Educational Leadership And Management

North Carolina State University
Raleigh, NC
05-2025

Associate of Arts - Liberal Arts

Wake Technical Community College
Raleigh, NC
05-2023

Skills

  • Strategic sales techniques
  • Customer relationship management
  • Microsoft Office
  • Point of sale systems
  • Salesforce expertise
  • Google Workspace

Affiliations

  • Volunteer for Meg's Smile Foundation

Timeline

Retail Sales Associate

Academy Sports and Outdoors
11.2025 - 05.2026

Customer Support Specialist

Civic Federal Credit Union
07.2025 - 11.2025

Delivery Driver

Papa John's Pizza
01.2022 - 05.2025

Bachelor of Science - Educational Leadership And Management

North Carolina State University

Associate of Arts - Liberal Arts

Wake Technical Community College
James Wasley