James Watkins
Chandler,AZ
Summary
Reliable and motivated professional with a desire to take on new challenges. Currently seeking a role to effectively transfer data entry, medical billing, and customer service expertise to positively contribute to a company's goals.
Overview
7
7
years of professional experience
Work History
Medical Biller
Colorado River Behavioral Health System
01.2023 - Current
- Efficiently processed medical claims through electronic billing systems, reducing turnaround time and improving reimbursement rates
- Conducted thorough insurance verification to confirm coverage, eligibility, and pre-authorization requirements, preventing billing errors and delays
- Stayed informed of latest healthcare regulations and coding updates to ensure compliance with HIPAA, Medicare, and Medicaid guidelines
- Effectively communicated with healthcare providers, insurance companies, and patients to clarify billing discrepancies, resolve issues, and provide exceptional customer service.
Manager
Subway
01.2019 - 01.2023
- Oversaw all aspects of restaurant operations, including staff management, food preparation and quality control, inventory management, and customer service, ensuring that all operations were efficient, effective, and profitable
- Hired, trained, and supervised teams of employees, provided ongoing coaching and feedback to improve performance and productivity, and ensured compliance with company policies and procedures
- Monitored inventory levels, ordered supplies as needed, minimized waste and spoilage, and ensured that restaurant always had sufficient stock on hand to meet customer demand
- Increased collective sales by $3,200 within one month and sustained this growth.
Technical Support Specialist
Ring
01.2018 - 01.2019
- Provided expert technical support to customers, troubleshooting issues with Ring doorbell and related products, resolving issues promptly and professionally to ensure high customer satisfaction
- Utilized various work approved communication channels, including phone, email, and chat, to respond to customer inquiries and provide technical assistance, while documenting all customer interactions and solutions accurately in internal systems
- Demonstrated strong knowledge of Ring products and services, staying up-to-date with product releases and updates, and providing feedback to product development teams to improve product performance and customer experience.
- Resolved 35-60 technical support inquiries per day.
Customer Support Specialist
Concentrix
01.2017 - 01.2018
- Provided exceptional customer service to 40+ daily clients of various industries, responding to customer inquiries, complaints, and technical issues through various channels
- Demonstrated expertise in product knowledge and technical support, utilizing tools and resources to resolve issues promptly and efficiently, and escalating complex issues to appropriate teams when necessary
- Maintained accurate records of customer interactions, including details of inquiries, complaints, and resolutions, and updated customer information in company's database to ensure data accuracy and completeness
- Collaborated with cross-functional teams, including product development and sales teams, to resolve customer issues and provide effective solutions that aligned with customer needs and expectations
- Participated in ongoing training and professional development programs to enhance skills and knowledge, and ensure continued ability to provide exceptional customer service.
Education
General Studies -
Guilford Technical Community College
Greensboro, NC01.2011
Skills
- Team Management
- Strategic Planning
- Organizational Skills
- Decision Making
- Conflict Resolution
- Customer Support
- Active Listening
- Billing and Invoicing
- Claims Processing
- Inventory Management
- Insurance Verification
- Microsoft Office
Timeline
Medical Biller
Colorado River Behavioral Health System
01.2023 - Current
Manager
Subway
01.2019 - 01.2023
Technical Support Specialist
Ring
01.2018 - 01.2019
Customer Support Specialist
Concentrix
01.2017 - 01.2018
General Studies -
Guilford Technical Community College