Jennifer Conkright
Kettering,OH
Summary
Dynamic Medical Biller with proven expertise at AmeriCare Home Health Agency, adept at optimizing claims processing and enhancing patient satisfaction. Skilled in insurance verification and denial management, I successfully reduced claim rejections through quality control measures. Known for strong communication and problem-solving abilities, I foster positive relationships with patients and insurance providers alike.
Diligent Scheduling Coordinator with background in coordinating schedules and ensuring smooth operations. Successfully streamlined scheduling processes, enhancing overall efficiency and productivity. Demonstrated strong organizational and communication skills to manage complex schedules and adapt to changing priorities.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
19
19
years of professional experience
Work History
Medical Biller
AmeriCare Home Health Agency
West Carrollton, OH
06.2006 - Current
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Delivered timely and accurate charge submissions.
- Liaised between patients, insurance companies, and billing office.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
- Supported efficient scheduling practices by verifying patient eligibility and coverage prior to appointments.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Organized filing system for patient records, expediting access to essential documents when needed.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Adhered to established standards to safeguard patients' health information.
- Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Improved patient satisfaction by providing clear explanations of billing procedures and addressing billing inquiries promptly.
- Optimized reimbursement process with insurance companies by establishing effective communication channels.
- Conducted detailed analyses of billing cycles to identify patterns and implement strategies for reducing delays in payments.
- Consolidated patient data from multiple sources to streamline billing process and improve record accuracy.
- Orchestrated transition to ICD-10 coding system, minimizing disruptions to billing operations.
- Initiated peer review system for billing codes used, which significantly minimized coding discrepancies.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Scheduling Coordinator
AmeriCare Home Health Agency
West Carrollton, OH
06.2006 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Facilitated smoother workflow by preemptively identifying and resolving scheduling conflicts.
- Enhanced team efficiency by streamlining appointment scheduling processes.
- Coordinated daily schedules for 20+ staff members, ensuring optimal coverage and productivity.
- Contributed to team success by providing backup scheduling support during peak times.
- Optimized use of resources by effectively scheduling equipment and meeting rooms.
- Reduced staff overtime with effective shift planning and coordination.
- Assisted in project planning meetings by providing insights on scheduling constraints and opportunities.
- Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
- Managed complex scheduling software, leading to reduction in double bookings and scheduling conflicts.
- Developed system for tracking vacation and leave requests, maintaining seamless operations.
- Improved patient satisfaction with timely and accurate appointment setting.
- Enhanced staff morale by considering individual preferences and constraints when scheduling shifts.
- Implemented new scheduling system, training staff on its use to improve overall efficiency.
- Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
- Improved operational efficiency by automating routine scheduling tasks.
- Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
- Completed bi-weekly payroll for 20 employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Receptionist
Americare Home Health Agency
West Carrollton, OH
06.2006 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Supported company correspondence by drafting and distributing memos and emails.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in Alora as well as Excel spreadsheets and ran reports or generated graphs using data.
Education
Wayne High School
Huber Heights, OHSkills
- Insurance claims
- Medical billing
- Insurance billing
- Electronic claims
- HIPAA compliance
- Insurance verification
- Billing and collection procedures
- Customer service
- Patient billing
- Accounts receivable
- Insurance claims processing
- Claim submission
- Data entry
- Medicare and medicaid process
- CMS-1500 billing forms
- Denial management
- Claims processing
- Payment posting
- ICD-10
- Electronic health record software
- Claims review
- Medical claims submission
- Medical terminology expert
- Records management
- Multitasking and organization
- Account reconciliation
- Data analysis
- Accounts receivable management
- Account management
- Word/Excel use
- Critical thinking
- Teamwork and collaboration
- Chart auditing
- Data security procedures
- Knowledgeable in Word/Excel
- Work prioritization
- Regulatory compliance
- Clerical support
- Commercial and private insurance
- Records maintenance
- Medical record security
- HIPAA compliance certification
- Verbal and written communication
- Insurance collections
- Claim review
- Information inputting
- Database systems
- Billing codes
- Information requests
- Procedure coding
- Account updating
- Paperwork and documentation
- Customer service support
- Microsoft office
- Customer account management
- Dispute negotiation
- Billing and invoicing
- Problem-solving
- Strong work ethic
- Time management skills
- Attention to detail
- Schedule management
- Strategic planning
- Staff coordination
- Scheduling proficiency
- Customer relationship management
- Office administration
- Deadline oriented
- Effective multitasking
- Scheduling
- Telephone etiquette
- Daily timekeeping
- Administrative duties
- Patient scheduling
- Customer service and support
- Patient registration
- Documentation and reporting
- Program organization
- Project tracking
- Call screening
- Applicant interviews
- Confidentiality requirements
- Calendar coordination
- Referral coordination
- Documentation skills
- Schedule organization
- Mail handling
- Calendar management
- Performance reviews
- Performance improvement
- Data analysis skills
- Quality assurance
- Staff management
- Bookkeeping
- Experience performing clerical duties
- Patient engagement
- Benefit eligibility
- Personnel management
- Timesheet management
- Electronic medical records systems
- Intake documentation
- Phone inquiries
- Phone and email etiquette
- Customer engagement and support
- Decision-making
- Goal setting
- Team leadership
- Employee supervision
Timeline
Medical Biller
AmeriCare Home Health Agency
06.2006 - Current
Scheduling Coordinator
AmeriCare Home Health Agency
06.2006 - Current
Receptionist
Americare Home Health Agency
06.2006 - Current
Wayne High School