JAMES WELLS
Technical Support
North Fort Myers,Florida
Summary
- Talented, results-driven and versatile technologist with a record of success in implementations requiring an in-depth knowledge, solid experience working with and supporting complex cross-platform systems, installation, implementation, integration and administration in local/remote environments.
- A high performance support team builder and a natural Team Leader, Mentor, and Motivator who thrives in environments requiring a high level strategist and a big picture thinker.
- Proven Project Management skills utilized in driving profitable and cost effective collaboration between IT and critical business functions.
- Technically savvy and a quick study in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand.
- A welcome addition to any team, ready, willing and able to function in any role necessary to ensure project success and on time project delivery.
Overview
6
6
Certifications
48
48
years of professional experience
Work History
Gig work
Field Nation, Robert Half and others
01.2016 - Current
- Provided IT related support when needed/contracted. Printer repairs, software support, desktop PC installation, desktop PC migration, PC repairs, POS system repairs, low voltage wiring, low voltage troubleshooting, server support, WiFi support, WiFi installation and VoIP troubleshooting.
Principle Consultant
Vertical Point Technologies
01.1979 - Current
- Provide Consulting for design, implementation and on-site / remote helpdesk support for business customers worldwide. Extensive repair and/or replace for servers, desktops and laptops. Conduct research to address customer concerns. Provide Windows 2000-2012 Server, Active Directory, DHCP, DNS, VPN Technologies, Wireless Technologies, Microsoft Exchange, Basic Networking (NAT, Routing, Firewall, Etc.), WAN Types, VoIP, etc. Structured Cabling experience, SBS 2003, XP Professional, Windows OS 7-10, Unix/ Linux, Microsoft Office 365 and below (Excel, Word, PowerPoint, Outlook, Access), Microsoft Visio, Apple OS X Server and Desktop/Laptop, operating systems / software support. Remain up-to-date on the latest technologies and solutions applicable to company products.
Warranty Services Lead
United Data Technologies, Inc. (UDT)
03.2022 - 04.2026
- Provide warranty repairs for Lee County School District. Repair Dell Chromebook, Desktop and Laptop computers. Manage/Supervise site inventory and 14 site technicians.
Local IT Support
Fleamasters Fleamarket
09.2019 - 05.2021
- Provide IT support and maintenance for Maraki network devices, WiFi support, internal cabling, multiple POS systems (vendors), Windows 10 PC’s, Windows Servers and VoIP support.
- Part-time
Tech Install/Support Manager
Card Systems, Inc.
02.2019 - 08.2019
- Provide installation and technical support for POS systems and networking components necessary for the security of data in any business using credit card processing.
Senior Network Administrator
The Seed Company
09.2017 - 06.2018
- Supported office and remote staff in a Mac and Windows environment. Troubleshoot hardware, software, and network issues for end users. Responded quickly and effectively to the needs of the business. Installed and supported technology for end users (hardware, software, and licenses). Installed, maintained, and supported office technology in conference rooms, office visuals, web meetings, VoIP system, and A/V (digital signage, projectors, Apple TVs, etc). Managed internal networking equipment including servers, switches, firewalls, and local VMs. Provided end user A/V support during critical meetings and webinars as needed.
Director
Wycliffe Associates subsidiary - Global South Services, Inc
01.2014 - 04.2015
- Provided technical expertise for the development and management of businesses in multicultural environments - Worldwide. Remained up-to-date on the latest technologies and solutions applicable to company products. Maintained high departmental standards for quality and productivity metrics. Worked closely with team members to meet or exceed all customer service requirements.
Technology Advancement Specialist
Wycliffe Associates
12.2010 - 04.2015
- Used my extensive background in computers and information technology to support translators and advance Bible translation. Served as support staff installing the latest high-tech equipment to help accelerate the translation of the Scriptures in remote areas including India, Indonesia, Nepal, Nigeria, Cameroon, Ethiopia, and Tanzania.
Chief Technical Officer
Wycliffe Associates subsidiary - Bridge Connectivity Solutions, Pvt., Ltd
11.2012 - 02.2014
- Directed the strategic long term goals, policies and procedures of the technology division of Bridge Connectivity Solutions. Instituted and managed helpdesk support systems. Provided hands-on technical support across a breadth of infrastructure including: VOIP, physical / virtual servers, backup and recovery strategy, database systems, networks, storage systems and end-user desktop services. Supervised, trained and mentored technical and help desk staff. Conducted research to address customer concerns. Worked closely with team members to meet or exceed all customer service requirements.
Information Technology Manager
Westcode, Inc
10.2009 - 11.2010
- Established and directed the strategic long term goals, policies and procedures of the Information Technology Department. Managed operations, purchasing, and staffing. Provided hands-on technical support across a breadth of infrastructure including: VOIP, physical / virtual servers, backup and recovery strategy, database systems, networks, storage systems and end-user desktop services. Supervised, trained and mentored IT and support desk staff. Managed a $200,000 budget. Instituted best practice procedures and policies for IT company-wide. Brought profitability and accountability to the IT department. Managed major upgrade to accounting system. Led a $70,000 software upgrade project. Maintained high departmental standards for quality and productivity metrics.
Sr. Network Administrator/Desktop Support
Atos Origin - Lee County Board of Commissioners
04.1998 - 11.2003
- Administer Citrix MetaFrame/XP, Novell NetWare 4.x / 5.x and Microsoft Windows NT/2000 / 2003 and NT Terminal Server Networks both in LAN and WAN environment. Support 160 users in the Lee County Library Systems and 1100 users for the Lee County Florida Board of County Commissioners. Managed the AS400 system with 65 users. Promoted from PC Support Technician. Led implementation for county wide wireless LAN and WAN, HIPAA Certified, Design and implement Blackberry Enterprise server to several hundred users. Manage PC refresh project for Lee County Board of County Commissioners. Implement Major Citrix Upgrade for Lee County Library Systems. Design and implement Lee County WiFi network systems. Provide base level IT support to non-technical personnel within the business. Install software, modify and repair hardware and resolve technical issues. Resolve customer issues in a clear, courteous and straightforward manner. Identify and solve technical issues with a variety of diagnostic tools.
Education
Business and Technical Courses (No degree) - undefined
University of Northern Iowa
Cedar Falls, IAMusic Education Courses (No degree) - undefined
Miltonvale Weslyan College
Miltonvale, KSSkills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Certification
Microsoft Certified Professional (MCP) for Windows 2003 Server & XP Professional
Values
- Passionate - Proud & Driven
- Collaborative - Honest & Inclusive
- Knowledgeable - Accessible & Reliable
- Ambitious - Challenge seeking & Dedicated
Timeline
Warranty Services Lead
United Data Technologies, Inc. (UDT)
03.2022 - 04.2026
Local IT Support
Fleamasters Fleamarket
09.2019 - 05.2021
Tech Install/Support Manager
Card Systems, Inc.
02.2019 - 08.2019
Senior Network Administrator
The Seed Company
09.2017 - 06.2018
Gig work
Field Nation, Robert Half and others
01.2016 - Current
Director
Wycliffe Associates subsidiary - Global South Services, Inc
01.2014 - 04.2015
Chief Technical Officer
Wycliffe Associates subsidiary - Bridge Connectivity Solutions, Pvt., Ltd
11.2012 - 02.2014
Technology Advancement Specialist
Wycliffe Associates
12.2010 - 04.2015
Information Technology Manager
Westcode, Inc
10.2009 - 11.2010
Sr. Network Administrator/Desktop Support
Atos Origin - Lee County Board of Commissioners
04.1998 - 11.2003
Principle Consultant
Vertical Point Technologies
01.1979 - Current
Music Education Courses (No degree) - undefined
Miltonvale Weslyan College
Business and Technical Courses (No degree) - undefined
University of Northern Iowa