Summary
Overview
Work History
Education
Skills
Certification
Timeline

Erin Hanks

Las Vegas,NV

Summary

Detail-oriented candidate with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Eager to contribute to a growing company.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Gig Work

Self Employed Delivery Specialist
Las Vegas, NV
03.2021 - Current
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness of 98 percent of all orders.
  • Maintained 5 star ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Lash Stylist

The Lash Lounge
02.2020 - 08.2020
  • Created relaxing, enjoyable atmosphere to make clients comfortable during eyelash application.
  • Documented guest preferences, services and feedback to create seamless experience for return visits.
  • Assisted clients in selection of lash length and color to create desired effects.
  • Listened to guest concerns, identified appropriate solutions and resolved issues quickly.

Server Trainer

TGI Fridays
12.2008 - 01.2019
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Bartender

The Artisan Hotel
03.2007 - 10.2008
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Orchestrated numerous private parties, business meetings and formal engagements.
  • Also preformed as server in fine dining, room service and pool service.

Education

Licensed Esthetician - Aesthetics

Euphoria Institute of Beauty Arts And Science , Las Vegas, NV
12.2019

Skills

  • Critical Thinking
  • Self Motivated
  • Proficient in Numerous Software Apps
  • Customer Satisfaction
  • Item Transport
  • Physical Labor
  • High-Volume Dining
  • Cash Handling
  • Hospitality Service Expertise
  • Excellent work ethic

Certification

  • Certified Lash Tech, The Lash Lounge 2020
  • Certified Trainer, The Lash Lounge 2020
  • Trainer, TGIFridays 2009-2019


Timeline

Gig Work - Self Employed Delivery Specialist
03.2021 - Current
Lash Stylist - The Lash Lounge
02.2020 - 08.2020
Server Trainer - TGI Fridays
12.2008 - 01.2019
Bartender - The Artisan Hotel
03.2007 - 10.2008
Euphoria Institute of Beauty Arts And Science - Licensed Esthetician, Aesthetics

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Erin Hanks