James Wenslow
Alexandria,LA
Summary
Professional delivery expert with proven focus on efficient and reliable service. Skilled in equipment setup, troubleshooting, and client interaction, ensuring smooth operations and customer satisfaction. Strong team player known for adaptability and achieving results in dynamic environments. Dependable and ready to meet demands of this role with precision and care.
Overview
11
11
years of professional experience
Work History
Delivery Technician
Regional Health Care
09.2021 - Current
- Improved delivery efficiency by optimizing routes and adhering to schedules.
- Ensured proper handling of fragile items, resulting in minimal damages during transport.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of products.
- Demonstrated adaptability by adjusting to changing routes or schedules as needed for operational efficiency.
- Managed paperwork accurately, including invoices, delivery receipts, and logbooks.
- Developed strong relationships with clients through professional communication and reliable service.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivers medical equipment to home health patients on a scheduled and on-call basis.
Delivery Driver
FedEx Ground
04.2021 - 09.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Merchandiser Service Team
Lowes Alexandria
04.2020 - 03.2021
- Build displays for new products.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
Truck Unloader/Stocker
Walmart Pineville
03.2018 - 04.2020
- Removed outdated and overripe items from stock to eliminate health risks.
- Prepared products for the sales floor by adding tags and readying pallets or restocking.
- Assisted customers based on currently available product, promotional and policy information.
- Stocked pallets throughout shift to keep the warehouse clean, maintained and organized.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Maintained tidy, clean and trash-free work areas.
- Provided friendly and knowledgeable service to all guests.
- Used equipment such as hand trucks, pallet jacks and forklifts safely and efficiently.
- Used walking stacker and electric pallet jack equipment to pull items from stock and add to store shelves and bins.
Shift Manager
Hardees Resturamt
04.2016 - 03.2018
- Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
- Assisted employees with operating productively and staying on task to meet business and customer needs.
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Increased overall team efficiency and productivity.
- Cross-trained in every store role to maximize operational knowledge.
- Mentored and supported new employees to maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw personnel recruitment, performance and scheduling.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Crew Supervisor
Pizza Hut
05.2014 - 04.2016
- Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assisted employees with operating productively and staying on task to meet business and customer needs.
- Drove profit increases by leveraging market knowledge and natural leadership talents.
- Mentored and supported new employees to maximize team performance.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Mitigated risk by ensuring regulatory compliance for required licensing.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Education
Diploma -
Pineville High School
05.2009
Skills
- Team Development
- Inventory Management
- Forklift Operation
- Narrow Reach Truck
- Medical Supply Delivery
- Time Management Skills
- GPS and Route Planning
- Order Picking and Processing
- Commercial Driving
- Verbal and written communication
- Operations Management
- Employee Training and Scheduling
- Quality Control
- Logistics & Supply Chain Management
Timeline
Delivery Technician
Regional Health Care
09.2021 - Current
Delivery Driver
FedEx Ground
04.2021 - 09.2021
Merchandiser Service Team
Lowes Alexandria
04.2020 - 03.2021
Truck Unloader/Stocker
Walmart Pineville
03.2018 - 04.2020
Shift Manager
Hardees Resturamt
04.2016 - 03.2018
Crew Supervisor
Pizza Hut
05.2014 - 04.2016
Diploma -
Pineville High School
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