James White
Houston,TX
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Ambitious, career-focused job seeker, anxious to obtain an entry-level Help desk Technician position to help launch career while achieving company goals.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
AT&T
Pearland , TX
04.2018 - Current
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Demonstrated advanced product knowledge to solve customer issues.
- Assisted customer in understanding products, components and systems using technical demonstration.
Education
Bachelor of Science - Leadership And Development
Texas A&M University
College Station, TX12-2017
Bachelor of Arts - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UTSkills
- Loss Prevention
- Customer Service
- Hardware Upgrades
- Hardware and Peripherals
- Order Processing
- Display Setup
- Teamwork and Collaboration
- Issue Resolution
- Data Processing
- Troubleshooting and Diagnosis
- Technical Support
Affiliations
- 4 year Student - Athlete.
Timeline
Retail Sales Associate
AT&T
04.2018 - Current
Bachelor of Science - Leadership And Development
Texas A&M University
Bachelor of Arts - Cybersecurity And Information Assurance
Western Governors University